Branch Manager Customer Service

SHEMEER CHELAYIL HASHIM - page *

SHEMEER CHELAYIL HASHIM

Doha, Qatar

*******.**@*****.*** +974-********

linkedin.com/in/shemeer-chelayil-hashim-73555b90

Summary of Skills and Experiences

Customer service expert and talented at converting service opportunities into sales opportunities by rebuilding customer trust and maintaining long-term relationships with customers.

Possess expertise knowledge of products and processes in Retail Banking, Branch Banking, Retail Assets, and Retail Liabilities.

Certified banker from Indian Institute of Banking & Finance and a Post Graduate in Finance

Completed JAIIB, IRDA & AMFI certification successfully. Professional Experiences

Internal Control Analyst

Gulf Exchange - Jun 2021 - Present (7 months +)

Monitoring branches daily activities and ensuring branches are adhering to internal control measures.

Ensuring data quality standards are met in all customer transactions

Branch visit to ensure the Tellers and customer facing employees are aware of compliance requirements Conduct E-Channel KYC audit to ensure the Customer On boarding process are in line with the regulatory requirements.

Branch one stop support point for all the internal control queries and bringing innovative solutions to ensure the data quality is maintained in the organization

Deliver training to Front end staff and back office staff to ensure all staff have adequate knowledge about Anti Money Laundering and Combating of Terrorism Financing.

Has been awarded the best employee of the month during Oct 2021 for excellent contribution in the new role

Branch Manager

Gulf Exchange- May 2019 - May 2021 (2 years 1 month) Major Career Achievements

Awarded Compliance champion for being 100% Compliance adherence branch in 3 consecutive months in F.Y 2019

Awarded the Best Branch award during Q4 2019 for being the top business contributor from Category 1 Branches and for securing the highest Branch Rating Score

Successfully completed 2 years in Branch Manager profile and assigned additional responsibility as Internal Controls and Data Quality Specialists in the Compliance Department Branch Manager

ICICI Bank- Mar 2016 - Apr 2019 (3 years 2 months) Major Career Achievements

Winner in CA ZH club for 3 consecutive month in Jan-Feb-March 2018

Winner in Golden Key initiative an exclusive contest for Gold Loan business in Nov Dec 2017

Awarded SES and IB champion in Sep 2016

Awarded Asset Oscar for achieving YTD Auto Loan target in Sept 2016

Winner in ZH Select Circle for Gold Loan business in Dec 2016 SHEMEER CHELAYIL HASHIM - page 2

Manager-Card Management Centre

Dhanlaxmi Bank Limited- Dec 2011 - Feb 2016 (4 years 3 months)

Supervising and monitoring all Debit and Prepaid Card issuance and post issuance activities.

Coordinating various vendors associated with the bank to ensure proper customer service

Support the branches for any queries related to Debit Card/Gift Card/Forex Card.

Reporting to Asst.General Manager (Alternate Channels). Branch Operations Manager

Dhanlaxmi Bank Limited- Dec 2009 - Nov 2011 (2 years) Major Career Achievement

Awarded Regional Star continuously 3 times in monthly Regional Star update of TVM Region.

Qualified for Gold Loan Contest JFM 2011, the only qualifier from Trivandrum Region with pan India No1 Ranking.

Deputy Manager (Personal Banker- Branch Banking)

HDFC Bank- -Aug 2007 - Nov 2009 (2 years 4 months)

Relationship Management for Managed Portfolio customers.(HDFC Bank Classic Banking program)

Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the Portfolio relationship size.

Generation and Monitoring of various EOD and BOD reports (CH 126, CH 104 & CH 106, & BJR etc.)

Handling various Branch Operations like Teller counter, Account/FD opening, ATM/Debit Card Hot listing, Stop Payment Requests and outward clearing cheque data entry etc.

Provide personalised service to the Portfolio clients and to be the one point contact for all their banking requirements

Generation of referrals from Portfolio and increase Group relationship size.

Generate revenue through cross selling of all asset and third party products.

Reporting to Branch manager and assist him in preparing various internal MIS. Assistant Manager (Retail Liabilities)

Kotak Mahindra Bank

Jun 2004 - Jul 2007 (3 years 2 months)

Achieve sales targets and provide Customer service

Responsible for Cross Sell & enhancing relationship with existing customers.

Cross Selling of Investment products like Mutual Fund, Insurance & Gold.

Deepening of existing CASA relationships and retention of accounts.

Generation of referrals from internal database.

Customer acquisition & cross sell to walk in customers.

Generate revenue through cross selling of all third party products and services of the Bank

Manage and groom the Management Trainee Team.

SHEMEER CHELAYIL HASHIM - page 3

Education

Mahatma Gandhi University, Kerala, India

Master of Commerce, (Finance) 2002 – 2004

Mahatma Gandhi University,Kerala,India

Bachelor of Commerce (B.Com) 1999 – 2002

Indian Institute of Banking and Finance (JAIIB)

Licenses & Certifications

AML:Past, Present and a New future-ACAMS

ACAMS- Certificate of achievement-Training

Blockchain Foundation Program (online) - Kerala Blockchain Academy

Mutual Fund-Advisors Module - National Securities Depository Limited (NSDL)

IRDA-Advisors Module - Insurance Regulatory and Development Authority

Certificate of Participation- ISO 27001 Information Security Management Systems

Master class on How Emerging Technologies Impact Finance - Oracle

Workshop on Crisis Management Communication - Northwestern University Personal Details:

Date of Birth :5th May 1981

Marital status :Married

Leisure time activity :Travelling & Watching Movies Languages known :English,Hindi,Malayalam (Expert) & Arabic (Basic) Declaration

I hereby declare that the above-furnished details are true to the best of my knowledge and belief. SHEMEER CHELAYIL HASHIM

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