Customer Service Representative

KEYE AYINUOLA

*** ***** ******* **, ******* Georgia 30339.· 470-***-****· *******@*****.*** ·

Customer SERVICE REPRESENTATIVE

Passionate about helping others. Focussed on prompt issue resolution and delivering exceptional customer experience. Diligent about following up. Good and active listener. Compassionate team player with a positive attitude and excellent communication skills.

Professional Experience

Mercuria Multiservices Inc Atlanta GA 04/2018 to 09/2021

Customer Care Specialist

•Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant product information.

•Identify customer needs and recommend product and service upgrades.

•Trained two new employees in how to use the system, entering customer data and organizing customer interaction logs

•Received an average 80% customer satisfaction rating to date, 15% higher than company average

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Crossline Trading and Investment LLC Atlanta GA 05/2013 to 04/2018

Customer Service Representative

•Memorized entire line of company products and services, including prices and special discounts

•Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

•Remained courteous and calm, even during moments of customer dissatisfaction

Wema bank Plc, Lagos, Nigeria 05/2009 – 05/2013

Customer Service Officer

•Handled daily calls, with duties including signing up new customers, retrieving customer data, recording orders, and presenting relevant product information as required.

•Trained and monitored new employee intakes and organised customer interaction logs.

•Provided basic technical support for clients on a wide range of company products and services.

CERTIFICATIONS

•Certified Associate in Project Management (CAPM)

EDUCATION

•Bachelor of Science in Chemistry

University of Lagos, Nigeria

TECHNICAL SKILLS

•Zendesk

•Kayako

•Parcel Audit

•Microsoft Office Suite

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