Personal Assistant Customer Service
Resume:
Victoria McClendon
Fort Wayne, IN *****
********@*****.***
Willing to relocate to: Fort Wayne, IN
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent - Fort Wayne, IN
September 2021 to Present
• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences. Business Development Representative
Glenbrook Dodge Chrysler Jeep - Fort Wayne, IN
March 2019 to June 2020
Inbound calls for vehicle services
Outbound calls for vehicle services
Scheduling appointments for vehicle services
Emailing customers
Customer service representative
Recalls
Mileage maintenance
Fast paced work environment
Multi tasker
Detailed oriented
Sales
Specialist in quotes
Dispatcher
Intelenet Global Services - Fort Wayne, IN
March 2018 to January 2019
Dispatcher for truck drivers. Assisting with road services, in shop services, break downs, accounts payable, accounts receivables, invoicing
Inventory Clerk
Master Spas - Fort Wayne, IN
August 2017 to March 2018
Keep count of tubs coming in at the beginning of shift, and keep count of the number of tubs going out. Documenting every tub that comes out.
Quality Control Inspector
Excelon Technologies - Fort Wayne, IN
February 2017 to August 2017
Inspect Wire Harness for the military. Cut, Measure, and bag wires Nurse Aide / Housekeeping
Presence Sacred Heart Home - Avilla, IN
May 2016 to February 2017
Bathe, Feed, Dress Assist the resident's. Activities, Keeping each unit clean. Office Assistant
Metal Plate Polishing - Fort Wayne, IN
July 2015 to March 2016
Managed
Trained
Developed
Prepared
Data Entry
Answering phones
Filing/Faxing
Office Procedures
Accounts Payables
Accounts Receivables
Payroll
Hr Assisting (New Hire Data Entry)
Filing
Faxing
Emailing
Billing
Errands Per Management
Education
High school
Homestead High School - Fort Wayne, IN
September 2010 to October 2012
Skills
• Office Administration (3 years)
• Data Entry (2 years)
• Accounts Payable (1 year)
• Accounts Receivable (1 year)
• Customer Service (3 years)
• Hr Policies & Procedures (1 year)
• Billing (1 year)
• Recruiting (1 year)
• General Office Skills (2 years)
• Typing (5 years)
• Payroll (1 year)
• Quality Inspector (3 years)
• Inspection (3 years)
• Quality Control (3 years)
• Dispatch (5 years)
• Sales (5 years)
• Microsoft Excel (6 years)
• Communications (8 years)
• Marketing (3 years)
• Business Development
• Excel
• Management
• Quickbooks
• Salesforce
• Recruiting (2 years)
• Scheduling (2 years)
• English
• retail sales
• Business Development (1 year)
• Microsoft Office (5 years)
• Microsoft Word (5 years)
• Schedule Appointments (2 years)
• Office Manager Experience (3 years)
• Cold Calling
• Cold Calling
• Microsoft Outlook
• Bookkeeping
• Analysis skills
• Event Planning
• Personal Assistant Experience
• Financial Report Writing
• Leadership
• Computer skills
• Microsoft Powerpoint
Certifications and Licenses
CPR/First Aid
October 2016 to Present
Driver's License
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Proficient
Logic & Critical Thinking — Familiar
January 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Familiar
Work Style: Reliability — Familiar
October 2019
Tendency to be dependable and come to work
Full results: Familiar
Verbal Communication — Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Filing & Organization — Highly Proficient
January 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Call center customer service — Familiar
May 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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