Victoria McClendon

Fort Wayne, IN *****

adp7ot@r.postjobfree.com

+1-260-***-****

Willing to relocate to: Fort Wayne, IN

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent - Fort Wayne, IN

September 2021 to Present

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

• Identify customer needs to ensure the customer is provided complete and accurate information.

• Process required transactions via mainframe or web-based applications.

• Submit research requests in a concise yet accurate manner.

• Maintain a thorough knowledge of the company and client programs, policies, and technology.

• Communicate effectively in a warm and empathetic manner.

• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

• Provide support to other positions/operations in cases during heavy workloads or absences. Business Development Representative

Glenbrook Dodge Chrysler Jeep - Fort Wayne, IN

March 2019 to June 2020

Inbound calls for vehicle services

Outbound calls for vehicle services

Scheduling appointments for vehicle services

Emailing customers

Customer service representative

Recalls

Mileage maintenance

Fast paced work environment

Multi tasker

Detailed oriented

Sales

Specialist in quotes

Dispatcher

Intelenet Global Services - Fort Wayne, IN

March 2018 to January 2019

Dispatcher for truck drivers. Assisting with road services, in shop services, break downs, accounts payable, accounts receivables, invoicing

Inventory Clerk

Master Spas - Fort Wayne, IN

August 2017 to March 2018

Keep count of tubs coming in at the beginning of shift, and keep count of the number of tubs going out. Documenting every tub that comes out.

Quality Control Inspector

Excelon Technologies - Fort Wayne, IN

February 2017 to August 2017

Inspect Wire Harness for the military. Cut, Measure, and bag wires Nurse Aide / Housekeeping

Presence Sacred Heart Home - Avilla, IN

May 2016 to February 2017

Bathe, Feed, Dress Assist the resident's. Activities, Keeping each unit clean. Office Assistant

Metal Plate Polishing - Fort Wayne, IN

July 2015 to March 2016

Managed

Trained

Developed

Prepared

Data Entry

Answering phones

Filing/Faxing

Office Procedures

Accounts Payables

Accounts Receivables

Payroll

Hr Assisting (New Hire Data Entry)

Filing

Faxing

Emailing

Billing

Errands Per Management

Education

High school

Homestead High School - Fort Wayne, IN

September 2010 to October 2012

Skills

• Office Administration (3 years)

• Data Entry (2 years)

• Accounts Payable (1 year)

• Accounts Receivable (1 year)

• Customer Service (3 years)

• Hr Policies & Procedures (1 year)

• Billing (1 year)

• Recruiting (1 year)

• General Office Skills (2 years)

• Typing (5 years)

• Payroll (1 year)

• Quality Inspector (3 years)

• Inspection (3 years)

• Quality Control (3 years)

• Dispatch (5 years)

• Sales (5 years)

• Microsoft Excel (6 years)

• Communications (8 years)

• Marketing (3 years)

• Business Development

• Excel

• Management

• Quickbooks

• Salesforce

• Recruiting (2 years)

• Scheduling (2 years)

• English

• retail sales

• Business Development (1 year)

• Microsoft Office (5 years)

• Microsoft Word (5 years)

• Schedule Appointments (2 years)

• Office Manager Experience (3 years)

• Cold Calling

• Cold Calling

• Microsoft Outlook

• Bookkeeping

• Analysis skills

• Event Planning

• Personal Assistant Experience

• Financial Report Writing

• Leadership

• Computer skills

• Microsoft Powerpoint

Certifications and Licenses

CPR/First Aid

October 2016 to Present

Driver's License

Assessments

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity. Full results: Proficient

Logic & Critical Thinking — Familiar

January 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Familiar

Work Style: Reliability — Familiar

October 2019

Tendency to be dependable and come to work

Full results: Familiar

Verbal Communication — Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Filing & Organization — Highly Proficient

January 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Call center customer service — Familiar

May 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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