Customer Service/ Lab & Medical Assistant

Donna L. Pregent

**** *.*.***** ***.

Beaverton, Or.97005

Telephone 503-***-****

Objective: To Utilize my skills, experience and training to work in the medical field.

Experience

Living in retirement – 2007 - 2021

VA Hospital Portland OR. 04/2007 – 06/2012

Lab Assistant and Medical Assistant which included the following Phlebotomy, taking patients vital signs, Charting, Customer Service, working back and front office, computer work, helped out where I was needed. I was transferred to the VA Clinic Portland OR. on Gleason where I was a full time Phlebotomist, also I shared my skills with the Medical Assistants so they could cover the lab when I was not there.

Kaiser Medical Center 10/18/1999 - 3/26/2005

Lab Technician Asst./ Phlebotomy:

Responsibilities include: drawing blood on in-patients and out patients, PKU’s (new born screenings), STAT lab sorting incoming blood and body fluids and distributing to the appropriate departments, spin down area-receiving specimens from the drawing room and other Kaiser clinics, processing specimens by centrifuging, pouring off and storing sputum, throat, stool, anaerobic, miscellaneous, including gram stains, storing specimens in the incubator or distributing them to the proper departments, customer service-data entering of test orders from requisition slips, calling physicians to establish clarification of requests, and collecting co-payments from patients when necessary.

Lab Corp 7/26/96-12/1999

Lab Technician/Customer Service Representative:

Customer service skills dealing with Customer service skills dealing with client’s questions and problems over the phone, looking up test results, providing appropriate test codes and specimens requirements to physicians and clinics, handling all types of problems from missing specimens to client complaints.

client’s questions and problems over the phone, looking up test results, providing appropriate test codes and specimens requirements to physicians and clinics, handling all types of problems from missing specimens to client complaints.

Harbor View Hospital 7/26/96-12/1999

Lab Assistant/Clerk:

Customer service skills dealing with clients over the phone, ad well as, greeting patients as they came in for blood work, drawing blood; billing and entering charges into the computer, also handling client and billing problems.

Corning/Nichols Clinical Laboratory 5/89-3/95

Lab Assistant/Phlebotomist:

Drawing blood, presorting incoming specimens, billing both mini and maxi logging requisition slips. Specimen processing-pouring off serum or plasma according to what the was on the requisition slips. Also, some computer experience: Windows and Lotus.

Allied Clinical Laboratory 5/89-3/95

Lab Assistant/ Phlebotomist:

Drawing blood, receiving blood specimens, and centrifuging blood; customer service; microbiology-plating occult blood, ova parasites and urine culturing.

American Red Cross 6/86-9/86

Lab Assistant/ Phlebotomist:

Drawing blood and assisting where needed, collecting GC swabs specimens from male patients and culturing onto agar plates, performed RPR’s, and pregnancy tests.

Education-Lincoln High Trade School Program - Biomedical Lab Assistant: 1981 -1982

Education-Cabrillo School of Nursing-Medical Assistant:1980 - 1981

Skills: Windows 10, Typing, 10-key, Data Entry, Filling, Billing, Customer Service, Phlebotomy, Stat Lab, Setting up test for Microbiology and Hematology, Microfiche machine, Fax Machine

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