Customer Service Front Desk

Valerie A. Aguiar

956-***-**** San Antonio, TX, *8745 valeriealexandria12gmail.com www.linkedin.com/in/valerie-aguiar

Customer Success Manager

Client Services Customer Relationship Management Account Management

12+ years of both management and hands-on experience leveraging strong customer service skills to exceed sales quotas and improve customer satisfaction rates. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building.

CORE COMPETENCIES

Fluent in Spanish Sales Growth Market Development Customer Service Communication Contracts Real Estate License Microsoft Office Negotiation Available Evenings and Weekends Multi Task Client Management Software Leadership Personable Detail Oriented Design

WORK EXPERIENCE

Restora Austin Plastic Surgery Center – Austin, Tx September 2021-Current

Patient Liaison

-Operate and manage all front desk duties for a fast-paced plastic surgery clinic with a full operating center along with a full injectable and laser cosmetic side which include but not limited to the following:

Triaging and answering all phone calls

Scheduling of all appointments for pre-ops, post-ops, Injectables, Laser Skin Treatments and new patients

Familiar with selling and holding inventory of all skincare lines

Setting up meetings with Toxin & Filler Representatives

Maintaining a fast steady workflow among two surgeons and nurses for successful increase reviews and all-around patient satisfaction

Money and receipt transactions

Updating social media platforms, creating event promotions, and new campaigns

Chirosync Health & Wellness Chiropractic – McAllen, Tx February 2016-May 2021

Customer Success Manager

-Operated and managed the clinics personal relationships with attorneys working personal injury cases. Marketing clientele based on commercial, slip and fall, and auto motive vehicle accidents.

Liaising with staff, suppliers and clients to sustain optimal business workflow

Maintained a consistent 4.5/5-star online customer satisfaction rating

Handled negotiations to include: attorney contracts, insurance claims, and settlements

Managed client service marketing efforts, resulting in a 35% increase in customer base

Crunch Fitness - Edinburg, TX January 2013-December 2015

General Manager

-Oversaw the business by managing a full staff of front desk employees, trainers, instructors, maintenance and childcare. Responsible for the marketing, public events, and overall sales revenue the facility was producing.

Generated an increase in membership sales, personal training sales and merchandise sales resulting in an 80% revenue.

Created marketing campaigns and public events to increase sales quota, retaining an increase in sales on average.

Handled all hands-on customer service complaints resulting in a positive feedback.

Maintained a consistent 4.5/5star online customer satisfaction rating.

EDUCATION

Mcallen Memorial Highschool- McAllen, Tx

HS Diploma –2010

SCI – Pharr, Tx

Tech Degree – Medical Assistant, 2014

University of Texas Rio Grande Valley – Edinburg, Tx

Business/Marketing – 2019

PROFESSIONAL SKILLS

Bilingual Read & Write Spanish.

Computer skills.

Leadership experience.

Communication.

Customer service.

Event Planner.

Problem solving abilities.

Collaboration talent.

Management.

Transferable skills.

Marketing campaign management

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