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Customer Support Care

Location:
Ragama, Gampaha, Sri Lanka
Posted:
February 12, 2022

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Resume:

Born : October **th

AMILA RANDEEPA FERNANDO

“Amila Sevana” St. Mary’s rd,Kandawatta, Maliya,Ja-ela,Sri Lanka

+947******** +941********

adp7ms@r.postjobfree.com

PERSONAL INFORMATION

1990

Citizenship: Sri Lankan

Marital status: Married

OBJECTIVES

To be a member of a global leading organization, to contribute the development and growth of the company through managing and coordinating project activities effectively, while Expanding my knowledge & abilities to face new challenges and objectives.

WORK HISTORY

09. 2020 - PRESENT

o Presently working at INFORMATICS (Pvt) LTD since 2012/10/01 as an Engineer IT filed Services.

Duties & Responsibilities

- Maintaining Systems for customers, testing, documentation, and implementing banking solution ensuring high quality products while minimizing down time.

- Maintaining System software release upgrades, system upgrades, system generation, network communication generation, trouble-shooting and System Software fine-tuning for ATM Software.

- Installation & Maintenance of ProCash DDC/NDC Emulations.

- Managing & Coordinating ATM Installations, Software Upgrades, Update Role outs of team members.

- Investigation and Error escalations of ATM Software Errors.

- Designing & Customizing Screen and Sate flows for the Banks Requirements.

- 24-hour on line customer support.

- Implementation, Maintaining and Support of Windows 2000/NT Server/Workstation and XP professional, Windows 7 Operating Systems.

- Managing and maintaining PC & Servers required for testing.

- Third Party Software testing and implementation.

- Graphic designing using Adobe Photo-Shop, Flash, HTML.

- Customer support on site.

04. 2012 – 10. 2012

o Worked as a Customer Care Executive CDB.

02. 2012 – 03. 2012

o Worked as a Call Center Executive at AIRTEL SRI LANKA. 09. 2011 – 12. 2011

o Worked as a PHARMACY REPRESNTATIVE at THE PHARMACY PVT LTD. QUALIFICATIONS

o Participated for BCS (British Computer Society) certificate level examination & awaiting for results. Followed subjects are;

Information Systems

Computer & Network Technology

Software Development

o Following BCS (British Computer Society) diploma level. o Successfully completed Diploma in Computer Studies at Global Mind International and Obtained a Grade “A” certification. o Successfully completed at NIBM Course in English Language Studies. EDUCATION

1996 – 2009

DE

MAZANOD COLLEGE, KANDANA.

GCE Advance level-2009

GCE Ordinary level-2006

INTERESTS

Music

Photography

Cricket

SKILLS

Implementation and rectification of self-service terminals.

Written and oral communication.

Customer support on-line and off-site.

Managing POC and UAT for software products.

Knowledge in different OS types and applications.

Managing implementation roll-outs.

Managing team members for different work targets. NON RELATED REFREES

Kushan Pathiraja - Head of Finance,

Hemas Leisure Sector

Tel : +947********

Email : adp7ms@r.postjobfree.com

Mewan Fernando - Manager – ATM Software Support, Informatics (Pvt) Ltd,

Tel - +947******** / +947********

Email : adp7ms@r.postjobfree.com



Contact this candidate