Customer Support Care
Resume:
Born : October **th
AMILA RANDEEPA FERNANDO
“Amila Sevana” St. Mary’s rd,Kandawatta, Maliya,Ja-ela,Sri Lanka
*************@*****.***
PERSONAL INFORMATION
1990
Citizenship: Sri Lankan
Marital status: Married
OBJECTIVES
To be a member of a global leading organization, to contribute the development and growth of the company through managing and coordinating project activities effectively, while Expanding my knowledge & abilities to face new challenges and objectives.
WORK HISTORY
09. 2020 - PRESENT
o Presently working at INFORMATICS (Pvt) LTD since 2012/10/01 as an Engineer IT filed Services.
Duties & Responsibilities
- Maintaining Systems for customers, testing, documentation, and implementing banking solution ensuring high quality products while minimizing down time.
- Maintaining System software release upgrades, system upgrades, system generation, network communication generation, trouble-shooting and System Software fine-tuning for ATM Software.
- Installation & Maintenance of ProCash DDC/NDC Emulations.
- Managing & Coordinating ATM Installations, Software Upgrades, Update Role outs of team members.
- Investigation and Error escalations of ATM Software Errors.
- Designing & Customizing Screen and Sate flows for the Banks Requirements.
- 24-hour on line customer support.
- Implementation, Maintaining and Support of Windows 2000/NT Server/Workstation and XP professional, Windows 7 Operating Systems.
- Managing and maintaining PC & Servers required for testing.
- Third Party Software testing and implementation.
- Graphic designing using Adobe Photo-Shop, Flash, HTML.
- Customer support on site.
04. 2012 – 10. 2012
o Worked as a Customer Care Executive CDB.
02. 2012 – 03. 2012
o Worked as a Call Center Executive at AIRTEL SRI LANKA. 09. 2011 – 12. 2011
o Worked as a PHARMACY REPRESNTATIVE at THE PHARMACY PVT LTD. QUALIFICATIONS
o Participated for BCS (British Computer Society) certificate level examination & awaiting for results. Followed subjects are;
Information Systems
Computer & Network Technology
Software Development
o Following BCS (British Computer Society) diploma level. o Successfully completed Diploma in Computer Studies at Global Mind International and Obtained a Grade “A” certification. o Successfully completed at NIBM Course in English Language Studies. EDUCATION
1996 – 2009
DE
MAZANOD COLLEGE, KANDANA.
GCE Advance level-2009
GCE Ordinary level-2006
INTERESTS
Music
Photography
Cricket
SKILLS
Implementation and rectification of self-service terminals.
Written and oral communication.
Customer support on-line and off-site.
Managing POC and UAT for software products.
Knowledge in different OS types and applications.
Managing implementation roll-outs.
Managing team members for different work targets. NON RELATED REFREES
Kushan Pathiraja - Head of Finance,
Hemas Leisure Sector
Tel : +947********
Email : ******@***************.**
Mewan Fernando - Manager – ATM Software Support, Informatics (Pvt) Ltd,
Tel - +947******** / +947********
Email : *****.*@**************.***
Contact this candidate