Merchandiser/Customer Service, Overnight stock

Professional Summary

Accomplishments

Skills

Work History

Mіѐѕђљљђ Vђџџќћђ

Dover, FL 33527 • 813-***-**** • ***********@*****.*** Well-organized Stocker available 40 plus hours per week. Set up and take down displays and maintain back stock areas. Reliable and dedicated employee with excellent product labeling, price computation and order filling abilities.

Efficient Overnight stocker skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in any type of environments. Supervised team of 7 staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets. Inventory Control

Store Merchandising

Safety processes and procedures

MS Office

Product Knowledge

Cash Register Operation

Customer relationships

Project organization

Overnight Stocker, 01/2017 to 08/2020

Wal-Mart Stores Inc. – Valrico, FL

Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Unboxed product and placed on shelves according to layout and planogram guidelines. Realigned merchandise throughout assigned section to give shelves and racks professional appeal. Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Inspected floor displays, noted missing items and immediately replenished merchandise. Collected assigned merchandise and transported to store floor locations using hand trucks. Assisted customers by finding items quickly, boosting store satisfaction rate by 100%. Removed all boxes and related trash from sales floor and processed through compactors. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Unloaded arriving product stock and moved to store display areas. Gas Station Clerk, 08/2017 to 01/2018

Circle K Corp. – Dover, FL

Facilitated sales of services and goods.

Maintained inventory of all saleable items.

Cleaned and restocked front counter and store area to maintain welcoming environment for customers.

Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

Assisted customers with operating fuel pumps, explaining proper fueling techniques. Cleaned up gas and other spills in accordance with spill procedures. Requested official identification for alcohol and cigarette purchases and verified details, consistently meeting strict legal standards of underage sales. Restocked, arranged and organized merchandise in front lanes to drive product sales. Maintained current knowledge of store promotions and highlighted sales to customers. Counted cash in register drawer at beginning and end of shift. Quickly and accurately counted drawers at start and end of each shift. Educated customers on promotions to enhance sales. Used POS system to enter orders, process payments, and issue receipts. Answered questions about store policies and concerns to support positive customer experiences. Collected gas and amenity payments based on customer orders. Maintained clean and orderly work station.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Customer Service Representative, 07/2014 to 04/2016 General Dynamics Corp. – Riverview, FL

Entered customer interaction details in medicare/medicaid to track requests, document problems and record solutions offered.

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.

Recommended Healthcare Marketplace to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Education

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Regularly exceeded daily sales and product add-on quotas. Provided primary customer support to internal and external customers in fast-paced environment. Consulted with outside parties to resolve discrepancies and create effective solutions. Lab Technician, 03/2013 to 05/2015

Lab Express – Wayne, NJ

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Recorded and documented test results using a scientific notebook. Verified purity of specimens collected through pipetting/ micropipetting and microscopy methods. Prepared blood smears and determined levels of normalcy. Identified microorganisms present in Archeae, Bacteria, and Eukarya samples and cultivated strains to support clinical diagnostics.

Set up, maintained and verified sterility of lab equipment and tools. Analyzed experiment and test results to validate adherence to standards and specifications. Verified purity of specimens collected through Melting point and boiling point and Analytical methods.

Identified microorganisms present in bacteria samples and cultivated strains to support clinical diagnostics.

Biotechnician: Biotechnology, 04/2013

Fortis Institute - Wayne, NJ

Professional development completed in numerous case studies, pest resistant crops, and plant and animal breeding.

Majored in Biotechnology

Received Biotech degree

Coursework in Enzymology, Molecular Biology and Microbiology Coursework in Prepare/dilute solutions and buffers, Sterile Technique and Preform ELISAs and PCR

Majored in Molecular Biology

Minored in Microbiology

Microbiology: Microorganisms, 08/2013

William Paterson University of New Jersey - Wayne, NJ Professional development completed in General Genetics Coursework in Biological sciences, General chemistry and genetics

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