Cindy Zhang
Bedford, IN *****
*********@*******.***
Motivated business professional with dynamic experience planning, developing, and improving policies to support successful business operations. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
EXPERIENCE
Empress Court Chinese Restaurant, Bedford, IN - Owner/Manager NOVEMBER 2000-DECEMBER 2021
● Managed day-to-day business operations.
● Established, optimized, and enforced business policies to maintain consistency and high-quality standards across industry operations.
● Assessed supplier quality to maintain tight cost controls and maximize business performance.
● Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
● Developed key operational initiatives to drive and maintain substantial business growth.
● Trained and motivated employees to perform daily business functions.
● Consulted with customers to assess needs and propose optimal solutions. Hong Kong Trade Development Council (Guangzhou office), Guangzhou Guangdong, China - Data entry clerk
March 1995-October 2000
● Developed skills and knowledge of database, software, and research to complete tasks efficiently and accomplish goals.
● Scanned documents and saved in a database to keep records of essential organizational information.
● Corrected data entry errors to prevent later issues such as duplication or data degradation.
● Organized, sorted, and checked input data against original documents.
● Completed data entry tasks with accuracy and efficiency.
● Reviewed completed work for compliance with regulations.
● Compiled data and reviewed information for accuracy prior to input.
● Added documents to file records and created new records to support filing needs.
● Sorted documents and maintained an organized filing process. EDUCATION
Guangzhou Vocational High School of Trade, Guangzhou,Guangdong, China – High School Diploma Sept 1991-July 1994
SKILLS
Verbal and written communication
Staff Management
Hiring and training
Operations Management
Business Planning
Customer Service
LANGUAGES
Fluent in English, Mandarin, and Cantonese.