Remote Customer Service & Comsulting
Resume:
John Rossi
Reno, NV 89506
I am a person you can place anywhere to get the job done. I've always been a hands on worker. As a Manager there are times you have to dive head first into something you are facing for the first time. As a Business Owner you have to be able to make sure every customer is leaving with satisfaction to insure repeat customers and word of mouth sales. I get along with everyone and can learn and fill any spot when needed.
Work History
Consultant Private Contract, Rossi Consulting 07/2005 - current 15 years Training Supervisor Machine Operator Paterson Paper 08/2018 - 01/2019 • 6 months Reason for leaving: Contract Ended Training Employees in the proper operation of Machines and Maintenance of all machines. Large 30 Foot cutters, benders, casting and forming machines and Programming CNC Machines. Training Prospective Managers and preparing them for full time placement! Working under contract for local property owners. Hospitality Training Local Hotel Managers how to Increase revenue and drive new customers to their assigned properties. Contracted with Choice properties and Best Western International.
Currently in the process of opening A business Consultant One LLC Page 1
Work History Continued
South Lake Tahoe, CA General Manager Value Inn Cloud 07/2002 - 06/2005 • 3 years
Provided Guests with a memorable experience. Manage daily operations of the Inn and Wedding Chapels, and Stores. Providing training to all staff involving Safety and Customer Service. Hire and terminate when needed. Supervise Human Resource staff. Reason for leaving: Other (Owner Sold Business)
South Lake Tahoe, CA Hotel Manager B. W.Timber Cove Lodge 02/1998 - 06/2002. Managed a staff of 120 in the proper and successful operations of a Beach Front Resort. Hire/Fire Providing training on a daily basis concerning Best Western Policy and requirements set forth by the Health and Safety Department. Insuring Customers have a wonderful stay and that any issues are taken care of. Reason for leaving: Other (Owner Passed away and Family sold the Property)
South Lake Tahoe, CA Assistant Manager B. W. Lake Tahoe Inn 10/1991 - 02/1998 Assist the Hotel Manager in any assigned duties. Provide Front Desk Clerks with training on proper check in/out procedure. Assist Guests with issues and provide reasonable solutions to insure Customer satisfaction. Set Schedules and assist in the Hiring/Termination process. Check in return customers to provide them with a custom quality service. Completing shift Closeout and Processing Merchant Batches. Reason for leaving: Other (Promotion to Hotel Manager at The BWTC Lodge)
South Lake Tahoe, CA Owner Top Graphics 01/1995 - 01/1997 Provided Website Design & Custom Software Design. Creating Custom Graphics to meet customers' insight ideas. Hosting Websites with Shopping Carts and Merchant Accounts. Reason for leaving: Other (Sold Business to Bob De Mayo owner of Drive 4 you.) South Lake Tahoe, CA
Education
● Mountain High School Received High School Diploma
● Great Basin Community College Marketing Skills and Experience Page 2
Professional References
Gabrial Wilson, Business Associate Process Engineer. Crystal Gragg, Business Associate Purchasing Agent for Antiques.Collectible Page 3
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