Civil Engineering Customer Service

MOKETE LUCKY MOKOENA

N*.**-**th Avenue, Alexandra 2090 ·067-***-****

Email: **************@*****.***

ID: 901-***-**** 087

PERSONAL PROFILE:

Seasoned worker with extensive years of experience in fast-paced environments. Excellent and varied skills form having worked in a variety of different roles. Capable of providing direct and indirect assistance to multiple supervisors. Possess exceptional communication, time management, and organizational skills. I have enormous energy, eager and prepared to work hard. My involvement in different companies and industries has given me the understanding of how to lead by example and to deliver exceptional customer service and work hard in an extremely busy environment. I am a smart, ambitious, always excitement for new challenges, a quick learner with a go-getter attitude, energetic and always eager to learn new opportunities and develop professionally. I am currently employed by Reef Caterers as a General Assistant/Storeman, responsible for managing all functions of stock and equipment, ensuring that stock levels do not run out, tracking inventory spending as well as keeping records of where the inventory and stock take is going, accepting of all deliveries of stock, this includes ensuring that they are not damaged and that everything ordered is present and accounted for, organizing the dispatch of finished goods and products, ensuring that the products are suitably packaged, and that the delivery service used meets delivery time constraints as well as ensuring the safety and security of the stock. Prior to this role, I worked at Servest Group as a Team Leader - Hygiene Control, accountable for delivering continuous improvements of processes and procedures within the Hygiene department to ensure ongoing efficiencies and cost savings can be identified and met. I hold a Diploma in Marketing Management, and a Certificate in Principles of Occupational Health and Safety (ISO 45001:2018) from Alison. I have also completed various courses which includes a Business Administration Certificate from Oxbridge Academy, Human Resource Managements Certificate, Risk Management Certificate etc. WORK EXPERIENCE

JUNE 2017 – CURRENT

General Assistant / Storeman, REEF CATERERS

Duties:

• Responsible for managing all functions of stock and equipment

• To ensure that stock levels do not run out

• Track inventory spending as well as keeping records of where the inventory and stock take is going

• Responsible for accepting of all deliveries of stock, this includes ensuring that they are not damaged and that everything ordered is present and accounted for

• Responsible for organizing the dispatch of finished goods and products

• Ensure that the product is suitably packaged, and that the delivery service used meets delivery time constraints

• Ensure the safety and security of the stock

• Enforce health and safety rules and train staff on proper practice within the storeroom, as well as emergency procedures

• Data entry and paperwork

• General cleaning and house keeping

• Helping waiters and cashiers time to time

• Inspecting for any damages in the stock

• Moving goods around a store

• Stocking shelves

• Picking goods from shelves and recording their movements

• Receiving and packing or replenishing stock

JANUARY 2016 – MAY 2017

Team Leader - Hygiene Control, SERVEST GROUP

Duties:

• Monitoring all aspects of the hygiene teams' activities, maintaining continuous hygiene standards

• Delivering continuous improvements of processes and procedures within the Hygiene department to ensure ongoing efficiencies and cost savings can be identified and met

• Investigation of all non-conformances and ensuring that corrective actions are taken

• Appraising and setting objectives across the shift teams

• Identifying any Health and Safety issues within the area/team, maintaining a focus on risk reduction

• Recording and investigating accidents/incidents and report to the Site Manager

• Overseeing the Hygiene team's performance to ensuring service levels are in line with contractual requirements

• Reporting on aspects of performance, making, and implementing changes to address discrepancies or drive improvement

• Enforcing both the Company Health and Safety Policy, and Clients Health and Safety Policy, taking an active role in its implementation and monitoring within the field

Reason for leaving: Contact ended

JANUARY 2014 – DECEMBER 2015

Warehouse Packer/Picker, UTI PHARMA

Duties:

• Moving and sorting goods and materials

• Picking, inspecting, and packing products

• Labelling and boxing products prior to shipping

• Continually stocking/unstocking shelves

• Attending to and processing shipments

• Helping to complete shipments, process, and load orders

• Reading orders and placing them in the proper delivery areas

• Preventing on-the-job injuries by maintaining safety best practices across all areas of the operation

• Participating in preventive maintenance activities

• Coaching and mentoring peers

Reason for leaving: Contract completed

EDUCATION

ALISON

Diploma in Marketing Management, 2022

Principles of Occupational Health and Safety Certificate (ISO 45001:2018), 2021

SCHOLARS INTERNATIONAL INSTISTUTE OF TECHNOLOGY

Business Analytic Diploma, 2021

OXBRIDGE ACADEMY

Business Administration Certificate, 2019

E-LEARNING COLLEGE

Project Management Certificate, 2021

Human Resource Managements Certificate, 2021

Risk Management Certificate, 2020

Internet Marketing Certificate, 2020

MALUTI TVET COLLEGE

Electrical Infrastructure and Construction Level 2, 2011 Civil Engineering N1-3, 2013

IPOKELLENG SECONDARY SCHOOL

Grade 12, 2010

ADDITIONAL COURSES

LINKEDIN LEARNING

Customer Service Specialist Certificate, 2022

SOUTH AFRICA COLLEGE OF APPLIED PSYCHOLOGY WITH THE KNOWLEDGE TRUST

Growth Mindset Nano-Course, 2021

CHURCH OF SCIENTOLOGY VOLUNTEER MINISTRIES

Communication Certificate, 2020

Fundamentals of Public Relations Certificate, 2020 DEPARTMENT OF BASIC EDUCATION IN PARTNERSHIP WITH UNICEF, LEGO FOUNDATION AND COTLANDS

Grade R play-based Learning Course, 2021

Grade 1-3 play-based Learning Course, 2020

KEY STRENGTHS / SKILLS:

• Adapt easily to new environments

• Attention to details

• Smart, well-groomed, and confident

• Good observation skills

• Ability to communicate effectively at all levels

• Analytical thinking, planning Strong

• Communication, accuracy, and attention to details

• Organization and problem-solving skills

• Team Leadership

COMPUTER SKILLS:

• MS Word

• MS Outlook (Emails)

LANGUAGES

• English, Zulu, Setswana, Sesotho

REFERENCES

• Elamarie (Ops Manager) - Reef Caterers – 082-***-****

• Pearl Khiba (Assistant Manager) – Reef Caterers – 074-***-****

• Lucky Nkolane (Former Manager) - Servest Group – 062-***-****

Contact this candidate