Service Representative Customer

BABALOLA FUNMILAYO TEMITOPE

Alakuko, Lagos State

Contact: 081********

E-mail: ********************@*****.***

OBJECTIVE

To work in a dynamic environment and to put my knowledge, thought and skills into action that will make positive contributions to the overall growth and success of the organization and society.

PERSONAL ATTRIBUTES AND SKILLS

•Commitment to team and corporate objectives.

•Excellent interpersonal and critical thinking skills.

•Detailed, attentive and can work independently with less supervision.

•High level of integrity, transparency, respect for associates and colleagues.

•Knowledge of the Microsoft Office.

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE Oct 2021 - Date

Oludave Printers

•Managed large amounts of incoming phone calls.

•Responded to customer's email and phonecalls regarding inquiries, complaints and offered information on services.

•Generated lead sales by creating marketing methods to ensure satisfaction.

•Scheduled meetings and appointments for the Director.

•Purchased and maintained office-supplies inventories and always carefully adhered to the company's budget

STORE/CUSTOMER SERVICE REPRESENTATIVE Feb.2020-Aug.2021

Props and Shops

•Responded to customer's email and phonecalls regarding inquiries, complaints,payment issues and offered information on products.

•Managed customer's complaints and provided appropriate solutions.

•Ensured records of customer's interaction, transactions and complaints are kept.

•Attended to walk in customer and ensured satisfaction.

•Managed records of stocks.

PORTFOLIO INTERN Mar. 2018- Sept. 2019

Fast Credit Limited

•Reconciled payments to ensure the accounting system reflects the correct transactions.

•Performed daily financial transactions such as updating payment on customers’ transactional accounts.

•Reconciled employers’ repayment schedule.

•Ensured daily update of customers’ financial transaction on BankOne.

•Ensured Monthly Upload of customer’s database on pacioli.

•Raised refunds of over and under deducted repayments.

CLASS TEACHER Sept.2014- Jan 2018

Divine Sound Group of Schools, Ogun State.

•Record keeping.

•Coordinated activities in the office and the school.

•Supervised other activities assigned to every staff and the school.

•Prepared Lesson notes for daily class lectures.

•Taught students how to prepare and answer questions during mid-term assessment as well as examinations.

EDUCATION

Yaba College of Technology (Yabatech) 2013-2017

Lagos State, Nigeria

Food Technology, OND

Yaba College of Technology (Yabatech) 2018-2021

Lagos State, Nigeria

Food Technology, HND

REFEREES

On request.

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