Computer Technician Customer Service
Resume:
James Dozier
********@*****.***
Skills
Install,configure, optimize and upgrade networks, wired and wireless connections Troubleshooting and maintain hardware and software Install and maintain peripherals i.e smartphones and printers Implement software security preventative maintenance, service packs, patches etc. Perform preventive maintenance and system upgrades Troubleshoot crashed/inoperable systems
Monitor and maintain inventory and tracking systems Experience
8/11 - 9/12
Detroit Job Corps, Detroit MI - Computer technician
● Perform preventive maintenance and system upgrades
● Troubleshoot crashed/inoperable systems
● Troubleshooting and maintain hardware and software 5/15 - /15
Walmart, Utica Loader Unloader
● Upload and unload items and goods into and from truck into the main store where they'll be transferred to the shelves
● Cleaning and organizing the store
● Rotating expired and new products
● Warehouse work and shipping operations
● Carry out varieties of duties related to customer service
● Responsible for unloading all products and items being brought to the outlet by trucks
● Bear such unloaded items to the store
● Sort items unloaded from the trucks at the store
● Relocate all merchandize unloaded and sorted to their respective departments in the outlet
● Lift equipment and other heavy items in various departments when such task is required
● Be aware of all safety-related rules and regulations of Walmart
● Give full focus to customer satisfaction
● Adapt to new working environment and condition
● Operate heavy equipment used at Walmart.
2
9/12 - /19
Sonic, Troy - CarHop/ Car Hop Manager
● Handle customer complaints
● Roller skate proficiently and frequently on various surfaces when delivering food
● Ability to continuously stand, balance and carry a tray, and sweep while roller skating
● General knowledge and understanding of the restaurant industry or retail operations preferred, but not required
● Deliver food and receive money while on skates
● Cleaning and rotating the restaurants produce
● Set up deliveries for catered events
● Inspect employees responsibilities before letting them clock out
● Opening and closing restaurant
● Make food and drinks on many occasions
● Receive incoming orders
● Ability to work irregular hours, nights, weekends and holidays
● Ability to be flexible in all situations based on business need
● Effective communication skills; basic math and reading skills
● Willingness to abide by the appearance, uniform and hygiene standards at SONIC 4/18 - 9/21
FCA Chrysler, Sterling Heights - Material Handler
● Put product into proper positions and racking bins
● Movement, protection, storage, and control of materials
● Maintaining inventory and working proper inspection of manufactured parts
● Organizational skills.
● Ability to read and analyze Information.
● Adept at handling multiple complex tasks simultaneously.
● Proficiency with prioritizing and meeting multiple deadlines.
● Excellent time management.
● Process improvement mindset.
● Knowledge of inventory control.
● Quality Control
Amazon- Delivery Driver
2021-2022
● Deliver a wide variety of items to different addresses and through different routes.
● Follow routes and time schedule.
● Load, unload, prepare, inspect and operate a delivery vehicle.
● Ask for feedback on provided services and resolve clients' complaints.
● Inform customers about new products and services
● Complete logs and reports
● Follow DOT regulations and safety standards
3
● Excellent communication and organizational skills.
● Strong interpersonal and problem-solving abilities.
● Familiarity with local streets, neighborhoods, and routes.
● Highly responsible & reliable.
● Ability to work well under pressure in a fast-paced environment. Education
High School Diploma
8/11 - 6/12
DJCC DetroitMI - Certification
360 hours of work based learning
100+ intern hours
Awards
CompTIA’s A+ Certification
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