Scott E. Patterson

Phone 205-***-**** Email adp6ze@r.postjobfree.com LinkedIn /in/Scott-E-Patterson/ Location Birmingham, AL

DIRECTOR OF OPERATIONS

Energetic and experienced operations leader bringing strategic vision and leadership to take organizations to the next level. Unwavering success record in devising operating strategies that eliminate redundancies, automate processes/systems, increase production output, and deliver productivity, quality, and efficiency gains.

Forward-thinking innovator with an impressive career history of developing initiatives and solutions that have generated significant results. Highly effective cross-cultural and cross-functional relationship & team builder. Fosters a collaborative culture that maximizes engagement and created top-performing teams that quickly overcome obstacles and achieve goals.

Proven reputation for designing strategies and implementing continuous improvement processes that have saved failing business lines and improved profitability of successful ones. Experience spans across law firms, mortgage organizations, and the US Military. Executive presentation and supervisory skills.

Key Skills & Competencies

Finance and Accounting Principles

Human Resource Management

Managing Support Staff

Implementing Marketing Plans

Policies/Procedures/Controls

General Management

Independent Judgment

Credit Life Cycle

Team Leadership

Strategy Execution

Resource Allocation

Budget Management & Reporting

Trend & Data Analysis

Written & Verbal Communication

Risk Mitigation Loss Prevention

Professional Experience

RealSource, LLC Birmingham, AL 2021 – Present

A Title Insurance and Real Estate Closing firm that stands behind business practices that take clients to the closing table smoothly and efficiently and that offers assurance that their real estate investments are secure.

Director, Operations

Key member of the management team with responsibility for expanding the geographic footprint of the business and managing daily operations of the real estate title and closing business.

Selected Achievements:

Completed research and state licensing requirements in additional states so that RealSource, LLC can further capture additional business from affiliated business, Lake Homes Realty.

Completed Alabama Title Agent Pre-Licensing Course and passed the Alabama Department of Insurance Title Agent Licensing Exam.

Tiffany & Bosco, P.A. Birmingham, AL 2020 – 2021

A premier Full-Service Law Firm providing exceptional and effective representation to clients for more than 52-years.

Director, Financial Services Practice Group

Recruited to oversee the management of electronic billing processes for the firm’s Alabama and Florida offices, the accounting functions of the firm’s eastern title company, audit requests, and transactional processes between Sirote and Tiffany & Bosco.

Selected Achievements:

Navigated transition to remote COVID-19 Pandemic environment which included >50% reduction in staff by taking on electronic billing, accounts receivables management, and various other accounting processes with ZERO downtime

Introduced Pro-forma modeling to measure impact of COVID related volume reductions and the impact on staffing levels; made recommendations that resulted in ability to adjust staffing, expenses, and operations with volume and capacity needs

Migrated AR processes from Sirote systems to the Tiffany system as a result of 2020 acquisition, which achieved >95% collection on acquired AR

Implemented scalable legal publications process to aid in a 500% projected volume increase of newspaper publications post COVID; worked with IT to automate with minimal manual review

Achieved and maintained a >98% realization rate between billings and collections for 500+ weekly AR invoices

Recommended strategic actions that increased revenue by 5% with a projection of 20% more post COVID

Sirote & Permutt, P.C. Birmingham, AL 2010 – 2020

The law firm of choice for handling a wide variety of real estate transactions – counsel clients in the planning, financing, and development of routine and complex commercial ventures.

Chief Operations Officer, Mortgage Banking

Key member of the executive team with responsibility for managing and improving workflow process for the mortgage banking practice, including peak annual volume of 20K foreclosures, 20K bankruptcies, 5K+ REO closings, and evictions annually.

Selected Achievements:

Eliminated redundancies which reduced staffing needs by >10% despite volume increase

Developed interface between client electronic billing systems and firm AR reports, which significantly reduced invoice exceptions and revenue leakage, resulting in a 99% realization rate on billings vs. collections

Developed revenue forecasting model for the mortgage services practice group with an accuracy rate of >95%, which improved planning capabilities of the firm

Conducted deep dive into revenue and expenses of Florida office and made recommendation to decommission Pensacola location, which was adopted and returned Florida group to profitability

Led policy, procedure, and control efforts that resulted in recognition as Top Performing Firm by clients

Optimized ROI by managing and measuring return of IT projects

Introduced Quality Control Process, delivering <2% error rates and >98% client audit scores

Prepared firm for 2-3 detailed audits for 75+ clients monthly

RoundPoint Mortgage Servicing Charlotte, NC 2008 – 2010

A borrower-focused company dedicated to creating the simplest, fastest, efficient, and most satisfying experience.

Vice President, Default Operations

Executive oversight of default operations for a $300M owned portfolio and over $2B in special servicing. Managed foreclosure, bankruptcy, REO and loss mitigation processes that included loan modifications, short sales, and deeds in lieu.

Selected Achievements:

Led efforts that converted >25% of serious delinquencies into re-performance

Headed high-level negotiations and disposition of individual note sales optimizing ROI

Recovered charged off second lien and deficiency balances from first-lien foreclosure sales

Managed the title resolution process on complex title issues and the negotiation of settlements with title companies

Implemented BKFS MSP and BKFS Loansphere and set up all foreclosure, bankruptcy, and property preservation workstations

Laid groundwork to support exponential growth into renowned mortgage servicing company, including scalable systems, proprietary technology, and electronic invoice presentment

Additional Experience

Director, Default Operations GMAC ResCap Horsham, PA

Vice President, Default Management Solutions First American Dallas, TX

Assistant Vice President, Default Operations Wells Fargo Home Mortgage Charlotte, NC

Legal Actions Leader GE Capital Mortgage San Bernardino, CA

Manager, Non-Performing Loans Freddie Mac McLean, VA

Assistant Vice President – Shipping, Warehousing, & Settlements First Virginia Mortgage Falls Church, VA

Lance Corporal United States Marine Corps Camp Lejeune, NC

Education

Alabama Title Agent Pre-licensing Course, The Koogler Group, LLC

Graduate – School of Mortgage Banking, Mortgage Bankers Association of America

Bachelor of Science (B.Sc.) – Commerce and Business Administration, The University of Alabama

Major in Corporate Finance and Investment Management

Licenses

Alabama Title Insurance Agent, License No: 300*******

Technology Proficiency

Law Firm Management Software: Aderant & Perfect Law Microsoft Office Suite: Excel, Word, PowerPoint, Outlook

Mortgage Servicing Technology: BKFS MSP, BKFS Loansphere, Fiserv, a360inc. Vendorscape & IClearDefault

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