Scott E. Patterson
Phone 205-***-**** Email email@example.com LinkedIn /in/Scott-E-Patterson/ Location Birmingham, AL
DIRECTOR OF OPERATIONS
Energetic and experienced operations leader bringing strategic vision and leadership to take organizations to the next level. Unwavering success record in devising operating strategies that eliminate redundancies, automate processes/systems, increase production output, and deliver productivity, quality, and efficiency gains.
Forward-thinking innovator with an impressive career history of developing initiatives and solutions that have generated significant results. Highly effective cross-cultural and cross-functional relationship & team builder. Fosters a collaborative culture that maximizes engagement and created top-performing teams that quickly overcome obstacles and achieve goals.
Proven reputation for designing strategies and implementing continuous improvement processes that have saved failing business lines and improved profitability of successful ones. Experience spans across law firms, mortgage organizations, and the US Military. Executive presentation and supervisory skills.
Key Skills & Competencies
Finance and Accounting Principles
Human Resource Management
Managing Support Staff
Implementing Marketing Plans
Credit Life Cycle
Budget Management & Reporting
Trend & Data Analysis
Written & Verbal Communication
Risk Mitigation Loss Prevention
RealSource, LLC Birmingham, AL 2021 – Present
A Title Insurance and Real Estate Closing firm that stands behind business practices that take clients to the closing table smoothly and efficiently and that offers assurance that their real estate investments are secure.
Key member of the management team with responsibility for expanding the geographic footprint of the business and managing daily operations of the real estate title and closing business.
Completed research and state licensing requirements in additional states so that RealSource, LLC can further capture additional business from affiliated business, Lake Homes Realty.
Completed Alabama Title Agent Pre-Licensing Course and passed the Alabama Department of Insurance Title Agent Licensing Exam.
Tiffany & Bosco, P.A. Birmingham, AL 2020 – 2021
A premier Full-Service Law Firm providing exceptional and effective representation to clients for more than 52-years.
Director, Financial Services Practice Group
Recruited to oversee the management of electronic billing processes for the firm’s Alabama and Florida offices, the accounting functions of the firm’s eastern title company, audit requests, and transactional processes between Sirote and Tiffany & Bosco.
Navigated transition to remote COVID-19 Pandemic environment which included >50% reduction in staff by taking on electronic billing, accounts receivables management, and various other accounting processes with ZERO downtime
Introduced Pro-forma modeling to measure impact of COVID related volume reductions and the impact on staffing levels; made recommendations that resulted in ability to adjust staffing, expenses, and operations with volume and capacity needs
Migrated AR processes from Sirote systems to the Tiffany system as a result of 2020 acquisition, which achieved >95% collection on acquired AR
Implemented scalable legal publications process to aid in a 500% projected volume increase of newspaper publications post COVID; worked with IT to automate with minimal manual review
Achieved and maintained a >98% realization rate between billings and collections for 500+ weekly AR invoices
Recommended strategic actions that increased revenue by 5% with a projection of 20% more post COVID
Sirote & Permutt, P.C. Birmingham, AL 2010 – 2020
The law firm of choice for handling a wide variety of real estate transactions – counsel clients in the planning, financing, and development of routine and complex commercial ventures.
Chief Operations Officer, Mortgage Banking
Key member of the executive team with responsibility for managing and improving workflow process for the mortgage banking practice, including peak annual volume of 20K foreclosures, 20K bankruptcies, 5K+ REO closings, and evictions annually.
Eliminated redundancies which reduced staffing needs by >10% despite volume increase
Developed interface between client electronic billing systems and firm AR reports, which significantly reduced invoice exceptions and revenue leakage, resulting in a 99% realization rate on billings vs. collections
Developed revenue forecasting model for the mortgage services practice group with an accuracy rate of >95%, which improved planning capabilities of the firm
Conducted deep dive into revenue and expenses of Florida office and made recommendation to decommission Pensacola location, which was adopted and returned Florida group to profitability
Led policy, procedure, and control efforts that resulted in recognition as Top Performing Firm by clients
Optimized ROI by managing and measuring return of IT projects
Introduced Quality Control Process, delivering <2% error rates and >98% client audit scores
Prepared firm for 2-3 detailed audits for 75+ clients monthly
RoundPoint Mortgage Servicing Charlotte, NC 2008 – 2010
A borrower-focused company dedicated to creating the simplest, fastest, efficient, and most satisfying experience.
Vice President, Default Operations
Executive oversight of default operations for a $300M owned portfolio and over $2B in special servicing. Managed foreclosure, bankruptcy, REO and loss mitigation processes that included loan modifications, short sales, and deeds in lieu.
Led efforts that converted >25% of serious delinquencies into re-performance
Headed high-level negotiations and disposition of individual note sales optimizing ROI
Recovered charged off second lien and deficiency balances from first-lien foreclosure sales
Managed the title resolution process on complex title issues and the negotiation of settlements with title companies
Implemented BKFS MSP and BKFS Loansphere and set up all foreclosure, bankruptcy, and property preservation workstations
Laid groundwork to support exponential growth into renowned mortgage servicing company, including scalable systems, proprietary technology, and electronic invoice presentment
Director, Default Operations GMAC ResCap Horsham, PA
Vice President, Default Management Solutions First American Dallas, TX
Assistant Vice President, Default Operations Wells Fargo Home Mortgage Charlotte, NC
Legal Actions Leader GE Capital Mortgage San Bernardino, CA
Manager, Non-Performing Loans Freddie Mac McLean, VA
Assistant Vice President – Shipping, Warehousing, & Settlements First Virginia Mortgage Falls Church, VA
Lance Corporal United States Marine Corps Camp Lejeune, NC
Alabama Title Agent Pre-licensing Course, The Koogler Group, LLC
Graduate – School of Mortgage Banking, Mortgage Bankers Association of America
Bachelor of Science (B.Sc.) – Commerce and Business Administration, The University of Alabama
Major in Corporate Finance and Investment Management
Alabama Title Insurance Agent, License No: 300*******
Law Firm Management Software: Aderant & Perfect Law Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
Mortgage Servicing Technology: BKFS MSP, BKFS Loansphere, Fiserv, a360inc. Vendorscape & IClearDefault