Retention Specialist Customer Service

MENDI SPECK

**** ****** *** ******, ******

541-***-**** **********@*****.***

KEY SKILL-SETS

Order Budgeting Using Sales vs Inventory Metrics – Full Cycle Inventory Management – Full Range Training and Development of Associates – Dynamic Merchandising Recognizing Seasonal and Market Trends

RESPONSIBILITIES AND ABILITIES

–Accounting and Payroll Management, Staff and Public Communications Expert, Recruitment and Retention Specialist, Storewide Department Specific Ordering, Sales Market Analysis both Seasonal and Monthly, Freight Planning and Assignment of Workload, Coaching Staff on Best Practices (Sales/Customer Service/Merchandising/Safety/etc.), Corporate Regional and District Communications

KEY EXPERIENCE

BED BATH AND BEYOND, Assistant Store Manager June 2013 – Current

Eugene, OR

–Increased Profitability by Identifying Issues in Turnover/Receiving/Invoice Reconciliation/Staff Error Reduction Thus Decreasing Shrink 1.2% Annually

–Travel Team for Relocating and Merchandising Stores Throughout the Northwest

–Adjusted Display Profiles for Visibility that Resulted in Corporate Implementation Nationwide

SHOPKO, Operations Manager Aug 2012 – June 2013

Salem, OR

–Was Brought on to Return Store to Stability and Profitability

–Implemented Training System and Reorganized Staffing

–Diagnosed Issues and Rehabilitated Store in 4 Quarters of Operation

REFERENCES

JAMES MCHUGH 510-***-****

SCOTT SIMPSON 541-***-****

DOUG BROOKS 541-***-****

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