Service Representative Customer
Resume:
Mostafa Ahmed Aly Amin
PROFILE
I'm an ambitious person seeking an operational role in a dynamic organization that offers challenges and opportunities for banking fields developments to improve my skills and enhance my qualifications with an exceptional track record in banking field and management of large-scale tasks.
BASIC INFO
Nationality: Egyptian
Date of birth: 24 October 1993
Marital Status: Single
Military Status: Completed
CONTACT
PHONE:
EMAIL:
*******.********@*****.***
Address:
Khatem El Morsalen, Giza, Egypt
HOBBIES
EDUCATION
Cairo University - Faculty of Commerce English Section
2012 - 2017
Major: Accounting
WORK EXPERIENCE
Flight hub Chargeback Analyst
Jul2020 - Present
Handle the customer chargeback and disputes
Provide risk and fraud analysis
Perform internal quality control over the provided service
Report and cooperate with the client in Canada for the latest market update
.
Cleartrip Customer Service Executive
Mar2019 - Jun2020
Leading the shift.
Provide managerial support and info for the staff working in the front office.
Reviewing requests and handling it.
Assist the new hires.
Handling all escalation cases.
Follow up with complain unit.
Expedia Canada Elite service representative
OCT2015 – AUG2017
Reviewing requests and handling it.
Assist the new hires.
Handling all escalation cases.
Follow up with complain unit.
Vodafone UK Customer Service representative
Jun2014 – Mar2015
Reviewing requests and handling it.
Assist the new hires.
Handling all escalation cases.
Follow up with complain unit
SKILLS
Hard worker
Communicator
Fast learner with flexibility in learning new techniques
Creativity and self-motivation.
Ability to handle several tasks at the same time.
Time management
Tech Savvy
Contact this candidate