Mostafa Ahmed Aly Amin

PROFILE

I'm an ambitious person seeking an operational role in a dynamic organization that offers challenges and opportunities for banking fields developments to improve my skills and enhance my qualifications with an exceptional track record in banking field and management of large-scale tasks.

BASIC INFO

Nationality: Egyptian

Date of birth: 24 October 1993

Marital Status: Single

Military Status: Completed

CONTACT

PHONE:

010********

EMAIL:

adp6me@r.postjobfree.com

Address:

Khatem El Morsalen, Giza, Egypt

HOBBIES

EDUCATION

Cairo University - Faculty of Commerce English Section

2012 - 2017

Major: Accounting

WORK EXPERIENCE

Flight hub Chargeback Analyst

Jul2020 - Present

Handle the customer chargeback and disputes

Provide risk and fraud analysis

Perform internal quality control over the provided service

Report and cooperate with the client in Canada for the latest market update

.

Cleartrip Customer Service Executive

Mar2019 - Jun2020

Leading the shift.

Provide managerial support and info for the staff working in the front office.

Reviewing requests and handling it.

Assist the new hires.

Handling all escalation cases.

Follow up with complain unit.

Expedia Canada Elite service representative

OCT2015 – AUG2017

Reviewing requests and handling it.

Assist the new hires.

Handling all escalation cases.

Follow up with complain unit.

Vodafone UK Customer Service representative

Jun2014 – Mar2015

Reviewing requests and handling it.

Assist the new hires.

Handling all escalation cases.

Follow up with complain unit

SKILLS

Hard worker

Communicator

Fast learner with flexibility in learning new techniques

Creativity and self-motivation.

Ability to handle several tasks at the same time.

Time management

Tech Savvy

Contact this candidate