Customer Service Consultant
Resume:
Irene Solis
San Antonio, TX 78213
************@*****.***
Objective
Obtain a challenging position, utilizing abilities developed through my experiences and education, with the opportunity for professional growth based on performance.
Experience
2019 –current MCNA Dental San Antonio, TX
Member Representative
Answering inbound calls from members or from the facility to assign them to
their dentist.
Find dentists for members in their local area that take Medicaid or chip benefits.
2018-2019 Conduent Company San Antonio, TX
Customer Service Advisor
Iussing snap cards to customers that have a lost, damaged or stolen card.
Providing balance and answering questions for wic customers and verifying the account
to meet state standards.
2016-2017 Centromed Clinic San Antonio, TX
Customer Service Scheduler
Answering inbound calls from existing patients to schedule their medical appointments.
Provide information to new patients about the clinic when their do not have medical insurance.
Leaving messages to the appropriate nurse or care coordinator for the assigned doctor.
2013-2014 Carenet Healthcare San Antonio, TX
Engagement Specialist
Making outbound calls to customers to get them enrolled in the mail order service.
Assisting with any questions about their plan and how to save money on their prescriptions.
2014-2015 Wells Fargo San Antonio, TX
Online Customer Service
Answering inbound calls from customers assisting with getting online with username and password reset.
Assisting with stop payments and transferring funds and making payments.
Upselling to our products and services to meet customers’ financial needs.
2009–2014 J.P. Morgan Chase San Antonio, TX
Customer Service Advisor
Collect on delinquent accounts and set up for future payments.
Provide customer service to our cardmembers who are undergoing financial hardships and find the appropriate solution for them.
Being able to find the right combination of programs that can both assist our customers while also benefiting the company.
1999–2009 AT&T San Antonio, TX
Sales and Service Consultant
Take orders from customers in our region and up-sell to other products and equipment.
Transferring customers to other departments for further assistance.
Assist customers on how to use products and features
Knowledge of billing and adjustment procedures.
Education
2006 San Antonio College San Antonio, TX
Obtained Certificate of Excellence in Microsoft Word and Excel.
1997–1999 St. Phillips College San Antonio, TX
Major: Applied Science in Interior Design Assistant
1983–1985 San Antonio College San Antonio, TX
Attended basic academic classes.
Additional Skills
Excellent customer skills, team player, knowledge with computer Microsoft Office, Windows 98-Vista, Alpha Pager System, 10-key Touch, Knowledge of MS DOS, Fax Machine, Typing skills 45 wpm, Filing skills alpha and numeric, Multitasking skills.
Reference
References are available on request.
Contact this candidate