Customer Service Waitress

CISSELL

ELIAS

***********@*****.*** 985-***-****

Houma, LA 70364

EDUCATION

Terrebonne High School - Houma, LA 05/2021

High School Diploma

Nicholls University - Thibodaux, LA Expected in 05/2024 Associate of Applied Science

PROFESSIONAL SUMMARY

Organized and dependable team player successful at managing multiple priorities with positive attitude. Motivated worker seeking opportunity to gain hands-on experience to complement formal education. Offers basic skills in preparing food and beverages and knowledge of food safety. Great communication skills backed by positive attitude and willingness to work hard. Seeks out opportunities to learn and help others. Dedicated student with outstanding performance in academics and extracurricular activities. Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

ACCOMPLISHMENTS

Supervised team of 10 staff members.

SKILLS

Team Player

Able to Lift 30 Pounds

Special Requests and Substitutions

Menu Recommendations

Customer Service and Rapport

Reliable and Responsible

Adaptable and Flexible

High Energy and Stamina

Warm and Friendly

Transactions and Cash Handling

Cool Under Pressure

WORK HISTORY

waitress/ Hostess Papi Cheo - Houma, La 11/2020 - 07/2021 As a waitress my responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.

As a hostess i was responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

Folded napkins and prepared silverware sets to provide adequate supply for host station

Managed over 50 customer calls per day.

pizzeria cashier Peppers - Houma, La 07/2020 - 11/2020 A restaurant cashier operates a cash register, communicates with customers, and assists other restaurant staff as needed.

Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale system for transactions. Managed team of 15 employees, overseeing hiring, training, and professional growth of employees

Secretary N.G.B - Houma, Louisiana 05/2019 - 10/2020 Responded to emails and other correspondence to facilitate communication and enhance business processes.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Coordinated travel arrangements by booking airfare, hotel and ground transportation. Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Managed over 50 customer calls per day.

LANGUAGES

Spanish

Native or Bilingual

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