Administration Manager Center Representative

S.MURALIDHARAN

***************@*****.***

Mobile Number – 866-***-****

Career Objective

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential willing to work as a key player in challenging & creative environment.

Profile

High level of commitment to the organization.

Responsible and dedicated to the task at hand.

Effective inter-personal skills.

Culturally sensitive and able to working a multi cultural environment

EXPERIENCE

Worked as relationship manager for Ambal nexa from August 2020

●Worked as General manager Season motors (Yamaha dealer) from Jan’2015 to 5th of Jan'2020 (Profile : As Administration Manager in maintaining Sales, Service and Spares)

●Worked as Business development manager for Muthoot capital service ltd (Auto loan) from June 2012 till Nov 2015

●Worked as a Branch In charge in Suryabala Honda (May 2008 to may 2012)

VODAFONE ESSAAR CELLULAR LIMITED (October 2004 to Apr 2008)

Senior Executive -Backend

Wrong Recharge Reversal done from the retailer to the customer

Tariff Changes is done to the prepaid customers.

Debiting Amount from the customer account

Crediting Amount in retailer account daily and monthly, MIS given to the management for debit and credit done in the market.

VODAFONE ESSAAR CELLULAR LIMITED

Customer care Executive-Call Center Representative:

Answering to customer calls with fixed targets in both Quality & Quantity.

Registering the complaints according to customer’s problems.

Providing feedback to the customers on their problems.

Reporting the various issues to the management in daily, weekly and monthly basis.

Coordinating with other departments to solve customer problems.

Providing GPRS manual settings for high corporate customers.

Handling irate customers to solve their problems at the earliest.

Previous Experience:

RADIENT DESIGNS

SITE SUPERVISOR (June 2001 to August 2004)

Maintain the quality and quantity on work.

Maintain the daily work data and must roll on the site.

Labor maintains and store maintained.

Done individual residential building projects.

Educational Profile

Course Institution Board/University

DCE Govt Polytechnic, Ooty DOTE

+2 St. Joseph Higher sec. State board of Tamilnadu

SSLC H.P.F High school, ooty State board of Tamilnadu.

Additional Qualification

Completed basic computer course- MS Excel, MS Word, MS Outlook, Internet etc.

Hobbies: Listening music.

Personal Profile

Fathers Name: M.Subramani (Late)

Nationality: Indian

Date of Birth: 22nd may 80

Martial Status: Married

Temporary Address 101 A Natarajar devar colony, Olumbus, Coimbatore.

Languages known: English, Tamil

Date:

Station: Coimbatore

(S.MURALIDHARAN)

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