Claims Analyst Customer Service
Resume:
PERELEAN J. RUFFINELLI-MARTIN
Nashville,TN.37211
**************@****.***
Customer Service/Cashiering professionalwith more than ten years of customer service experience,demonstrates accurate cash handling skills, possesses strong analyticalskills and an above average math aptitude.Utilizes good judgment and can handle a high volume customer flow. Enjoys working with others and thrivesin challenging environments, flexible and able to handle multiple projects simultaneously.I have experience with Microsoft Word, Excel,PowerPoint, And Access.Can verify insurance benefits & patient eligibility, and determine co-payment &co insurance.
• Ensure payments& denials are processed correctly per contracts,review and update Insurance information as needed.
• Receive payment by cash, check, credit cards,vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints. • Establish or identify prices of goods,services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Selltickets and other items to customers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other generalcleaning duties,such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items. Relative Experience:
R1-St. Thomas West Hospital
Patient Registration Access
Registration patient
Assist patient
Fax and scan document
08/2019-09/2021
Finders Keepers, Sales Rep
Upload data on items into system
Fax copies of sales records
Receive special orders
CHS,Claims Analyst
10/2018-12/2018
Prepare and faxed document
Scan in documents
Take inbound calls
ARX
Claims Analyst 1
Franklin,TN.
09/2014 to 10/2018
Old Navy
Cashier,Customer Services
Coolspring,TN.
03/2014 to 06/2015
Sister's and More
Cargiver,CNA
Nashville, TN.
2/2014 to 5/2014
Daycare Provider
Lancaster, CA
Caregiver,owner
11/2011to 10/2013
Wells Fargo Bank
Lancaster, CA
Teller,Offsite Manager
11/2009 to 10/2011
Check NGo
Lancaster, CA
Customer Service/Loan Processor
7/2004 to 10/2009
McMahan's
Lancaster, CA
Customer Service/ Credit Clerk
9/2005 to 12/2006
Comfort Keeper
PersonalCare Giver,CNA
Lancaster, CA.
7/2005 to 11/2012
Education:
University of Phoenix
Online course
Human Services
11/2012 to Present
Antelope Valley Community College
Lancaster, CA
CNA
2005
View Park High School
Los Angeles, CA
High School Diploma
1998
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