Arabic Front Desk

Aisha O. AL Dhufairi

480-***-**** **********.*****@*****.*** www.linkedin.com/in/aisha-al-dhufairi

Summary of Qualification

●Experienced providing quality customer service in high volume, fast paced environments

●Excellent communication skills: written, verbal and interpersonal; Bilingual in English Arabic

●Proven organization and time management skills to complete tasks

●Ability to work effectively with highly diverse populations

Education

Glendale Community College- Glendale, AZ Anticipated Completion: December 2022

Associate in Business; Major: Computer Science and Technology

RCB Medical Arts Academy- Glendale, AZ November 2016 High School Diploma

Work Experience

Pharmerica Pharmacy Tech June 2021 -January 2022

●Accurately prepare and distribute patient medications

●Perform calculations

●Prepare sterile medicines including those used to treat cancer

●Collect accurate patient information

●Process third party billing claims and assist with prior authorization completion

● Assist in the management of investigational drug studies

●Use technology to help maintain accurate patient records, medication inventory, and orders

●Ensure compliance with regulatory requirements

●Prepare and send medication to different facilities

Key-holder Front Desk Officer International Community Services ICS - Phoenix, AZ January 2020 - June 2020

●Kindly greeting customers

●Making schedule and organizing meetings

●Answered telephones and calmly resolving customer complaints

●Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face.

●Immigration Documents, Green Card, Citizenships, Travel Documents, Passports, Relatives and Family Reunion, Employment Authorization. VISA Lottery and VISA Extension, Applying for Asylum, Caregiver Assistance, Low income housing assistance, AHCCCS and Welfare Assistance, Utility and rent assistance, Notary public, SSI and Disability assistance

●Translate Documents from Arabic to English vice versa

Associate, Amazon Fulfillment- Phoenix, AZ October 2018- June 2020

●Work collaboratively within a team to meet company standards and shift goals/metrics

●Utilize attention to detail to properly pack and ship customer orders

●Follow safety protocols while operating machinery to ensure safety at all times

●Inspect product load for accuracy and safely move product within the warehouse to ensure timely and complete delivery

●Ensure trucks are safely secured and all gear is stable and operational

Team Member, Cafeteria, Arizona State University, West Campus- Glendale, AZ August 2017- March 2018

●Provided quality guest service by greeting customers, answering questions and completing orders

●Utilized organizational skills and followed health and safety protocols while preparing food

●Assisted coworkers when needed to ensure smooth and efficient workflow

Volunteer Experience

International Rescue Committee (IRC), Word Bazaar- Phoenix, AZ December 2019

●Worked with refugees from a variety of countries at event and assisted with event clean up

Phoenix Children's Hospital- Phoenix, AZ November 2019

●Helped pack water safety kits to inform/educate parents on water safety

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