Desktop Support Technology Specialist

Subject resume

From Karumuna, Petro M

<*****.*.********@*****.***>

To: *******@*****.***

<*******@*****.***>

Date Today at 9:56 PM

**** ********* ***** **** ****** Karumuna Columbus OH 43219 Email: *******@*****.*** Tel: 614-***-****

Relevant Skills: Dedicated associate with strong work ethic, adaptable, proficient in all MS Office applications, independent, self-motivated, team player, outstanding attention to detail and ability to learn complex processes, and ability to interact with all levels of management. EXPERIENCE

JPMorgan Chase:

Electronic Money Movement Fraud

Specialist II (March 2019- Present)

Investigate and resolve discrepancies for online

activities/transactions and work directly with branch bankers to verify them. Follow standard procedures and action plans to reduce exposure on suspected

items and transactions.

Monitor chase.com electronic transactions for fraud and abuse. Mitigate suspected fraudulent

transactions using standard procedures and

independent judgment to ensure all regulatory, legal, bank guidelines, and audit requirements are met.

Document investigations discoveries and disseminate these finds to management and stakeholders.

Overdraft collections Senior Account

Specialist I (Aug 2005- March2019)

Responsible for collecting on overdrawn checking

and savings accounts via the use of auto

dialer/manual phone contact. Handle customers

and bankers calls regarding an overdrawn and

charged off accounts. Also make outbound

collection calls on charged off accounts while

exercising some judgment in selecting from a set

of prescribed procedures.

Provide general clerical support to department or

area; compile data, produce reports, resolve

errors, and make calculations and/or adjustments

to customers accounts; access on-line computer

systems to input or retrieve information.

Manager, Metatec Inc

April 2002- Aug 2005

Responsible for maintaining and improving the

Responsible for maintaining and improving the

inventory database. Facilitated the day-to-day

logistics and warehouse management.

Assisted in establishing and implementing a

strategic plan to achieve Company’s goals.

Actively managed past due accounts to

assure timely payments and prevent chronic

delinquencies. Was primary source of

communication with banks, the developer, and

other community partner’s. Helped develop,

revise and enforce Company’s policies and

procedures

EDUCATION

Sept 2002 Columbus State Community

College

Associate degree of

management information system

CERTIFICATIONS

Microsoft Certified Professional

Microsoft Certified Desktop Support

Technician (MCDST)

Microsoft Certified Technology Specialist

(MCTS): Windows Vista Configuration

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