Customer Service Rep
Resume:
Professional Summary
Skills
Work History
Education
LANCE PHELPS
*** ****** ** **, *****, HI 96753 Home: 808-***-**** *****.*********@*****.*** Detail-oriented customer service rep with extensive experience in retail and customer service. Troubleshoots highly technical issues with ease and patience. Customer service rep with retail and hospitality expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Seasoned customer service rep with more than 20 years in customer service, retail and hosting. l Customer service expert
l Analytical and critical thinker
l Skilled at mediation
l Fast learner
l Skilled multitasker
l High love and knowledge of golf
Service Technician, 04/2013 to 06/2018
US Cellular – Grants Pass, 97527, OR
l Installed software, modified and repaired hardware and resolved technical issues. l Managed call flow and responded to technical support needs of customers. l Evaluated and responded to incoming sales leads and requests for technical support assistance. l Met and exceeded company sales and productivity goals for [2017]. l Resolved customer issues in a clear, courteous and straightforward manner. l Demonstrated professionalism and courtesy with customers at all times. l Identified and solved technical issues with a variety of diagnostic tools. l Created cases and claims for damaged, lost or displaced packages. l Resolved problems with malfunctioning products.
l Followed up with clients to ensure optimal customer satisfaction. Sales/customer service, 10/2019 to 12/2020
Aqualani – Lahaina 96761, HI
l Managed pool deck and Cabana area.
l Assisted in taking care of high end customers.
l Sold high end products (Maui Jim and Absolutely Natural) to walk up customers. l Handled any difficult situation that would arise in a professional and courteous manner. l Responsible for keeping the workplace and all team members in a happy positive work environment. GED: 2002
Rogue Community College - Grants Pass, 97527, OR
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