Medical Billing Customer Service

Lorrie Pack

**** ******** ******

Cayce, SC *****

740-***-**** ******@*****.***

Work Experience

Customer Service Representative

Ohio Health Primary Care - Westerville, OH

October 2020 to October 2021

•Responded to and resolved, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needed.

•Helped guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options.

•Contacted care providers on behalf of the customer to assist with appointment scheduling.

•Assisted the customers in navigating myuhc.com and other UnitedHealth group websites and encouraged and reassured them to become self-sufficient..

Care Coordinator

United Health Group - Dublin, OH

August 2017 to August 2020

•Responded to and resolved, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needed.

•Helped guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options.

•Contacted care providers on behalf of the customer to assist with appointment scheduling.

•Assisted the customers in navigating myuhc.com and other UnitedHealth group websites and encouraged and reassured them to become self-sufficient.

Coordinator/Scheduler

DASCO Home Medical - Westerville, OH

August 2013 to October 2017

•Answered inbound phone calls, responded to inquiries in a thorough, accurate, timely and courteous manner, completed outbound follow-up calls as needed.

•Processed orders in a timely and accurate manner per all applicable policies and procedures, scheduled deliveries, provided confirmation to referral sources.

•Completed insurance verifications and obtains prior authorizations in compliance with reimbursement guidelines, customer rules, and DASCO policy and procedures.

•Accurately and clearly documents all activity in patient charts.

Skills

•Excellent verbal and written communication skills

•Interpersonal/Organizational

•Time Management

•Strategic Planning

•Resourcefulness

•Detail-Oriented

•Medical coding and billing

•Medical Terminology

•Employee Orientation

•ICD-10

•Medical Billing

•Insurance Verification

•Medical Scheduling

•Human Resources

•CPT Coding

•EMR Systems

•Medical Records

•Anatomy Knowledge

•Medical Office Experience

•ICD-9

•Patient Care

•Clerical Experience

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