Virtual CSR
Resume:
James Leport
Chattanooga, TN 37421
************@*****.***
As of 09/01/2021
VIRTUAL CUSTOMER SERVICE SPECIALIST
Arise Virtual Solutions Work at home July 2021 to present
As an Independent Customer Service Specialist I am the first point of contact for Home Depot incoming- call Contact Center for appliance delivery. This requires:
constant on-line connection and fast-paced interaction with customers warehouses, delivery companies and manufacturers.
Back-to back 8-hour days of telephone work,
coordinating delivery schedules with customers,
arranging for the return and re-order of appliances,
arranging for installation of the appliance(s).
Often guidance is required in choosing the correct appliance and planning kitchen suite selection.
Check into Cash Chattanooga, TN Aug 2019 to May 2021
As a Front-Line Loan Specialist I provided financial services to customers which included making Title Loans, Installment Line of Credit loans, and payday loans. Also performed as collector when accounts become past due.
Wilkins Research, LLC Chattanooga, Tn Oct 2018 to July 2019
Virtual Research Assistant
I assisted with the large volume data collection on a variety of topics through telephone surveys.
Called individuals across the nation and asked them a series of scripted questions while recording their answers electronically.
Smith Imports LLC Memphis, TN Jan 2015 to May, 2018
Internet Sales Associate
Virtual Sales Associate
I assisted Customers buy the way they want to buy; online, over the phone and in person. I interact with hundreds of Customers that begin as internet leads or phone calls and work with these customers throughout every step of the car buying process.
In this position I interact daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers and Service Advisors,
ATM Services, LLC Memphis, TN May 2009 to May 2015
Business Manager (Partner)
Developed an ATM Service company from the ground up, and placed 35 ATM and Bill Pay Kiosks in locations which are a segment of the Retail Market.
This required in-depth research and due diligence of the laws which control this financial marketplace. Thereafter, I completed all financial responsibility documentation for state and federal compliance.
Note: Continued with this position for several months while working at Smith Imports
Education
BSEE Purdue University,
Lafayette, Indiana
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