Customer Support Analyst

*

Public

Sumaya Abdullathif

*********@*****.***

Phone: +1-858-***-****

Reference: www.linkedin.com/in/sumayaa-abdullathif-503b7567 Professional Summary

Experienced Trade Finance Analyst with 2 years of experience and excellent reputation for resolving problems and improving customer satisfaction. Functional Strength

Transaction reviewing

Customer Support and Escalation

process

Computer Skills-Microsoft Office

Financial analysis

Compliance requirements

Compliance risk management

Planning and Administration

Skills matrix preparations

Team management

Agile Scrum, Waterfall

UML

SQL

MS PowerPoint

Word

Outlook

Visio

Experience Chronology

TRADE FINANCE ANALYST

ANZ Support Services India Pvt. Ltd Bangalore, India 2011 - 2013 Title: Officer

Projects executed & Roles:

Worked & supported as an ‘Officer' for various Departments which includes Trade finance, Payments & collections for multiple countries like Australia, New Zealand, Taiwan, Japan, and Singapore keeping in compliance with the custom laws, notifications, and policies of the organization.

Accountable for processing Trade, Payments & Collections, Exports & Corporate Banking Transactions for multiple countries, keenly monitoring flow of transactions & meet the SLA's.

Individually handle all the transaction queries and provide prompt revert as per the SLA's.

Having a good interaction with various countries representatives like Australia, New Zealand, Japan, Taiwan & Singapore.

Handling AML, Sanction related issues – Monitoring suspicious transactions and reporting to the higher authorities, Risk and Sanction Teams.

Reporting & monitoring any sanctioned countries involved during the transaction processing, escalating & referring the same to Risk & Compliance Team. 2

Public

Analysis of Risk management and highlight the areas of improvements related to process efficiency

Education & Credentials

M.Sc. Mathematics

Bharathiar University, India 2010

B.Sc. Mathematics

Calicut University, India 2006

Declaration:

I declare that the information and facts stated herein above are true and correct to the best of my knowledge and belief.

Place: Boise, ID

Date:

(Sumaya A)

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