Tarlac Team Supervisor

KIMBERLY ERESE BUENAFLOR

*** ****** ******, ********* ****, CUYAPO, NUEVA ECIJA

Mobile Number: 0955 - 885 - 5155 / 0946 - 664 - 9420

Email Address: *******************@*****.***

Objectives:

- To render excellent service and very good outcome to the company

- Has the ability to work with many different types of customers

- Good communication skills and able to give accurate information to customers

- Able to work for extended periods of time

Skills:

* Customer service skills

* Computer knowledge

* Time management skills

* Self-controlled and calm under pressure

* Ability to multi-task

Work History:

Company: Sutherland Global Services

Position: Customer Service Representative / Sales and Retention Consultant / Associate IT-Helpdesk

Address: IT Park II, San Isidro, Tarlac City, Tarlac 2300

May 21, 2011 up to April 20, 2021

Account: FTD.COM

Customer Service Representative

PLAY.COM

Customer Service Representative (Back Office and Voice)

NORTON / SYMANTEC

Sales and Retention Representative

Company: Skid Steer Nation

Position: Virtual Assistant

March 21, 2021 up to December 2021

Company: Book with Me

Position: Appointment Setter

August 2021 up to December 2021

Job Description and Responsibilities:

* Identify and assess customer needs to achieve satisfaction

* Build sustainable of trust through open and interactive communication

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up

to ensure resolution

* Resolve customer complaints via phone and email

* Meet personal and team sales target and call handling quotas

* Effectively managed a high volume of inbound and outbound calls

Educational Background:

Tertiary Level: Saint Augustine Colleges Foundation, Incorporated

Associate in Computer Technology

Graduated School Year: 2005 – 2008

Secondary Level: Cuyapo National High School

Bulala, Cuyapo, Nueva Ecija

Graduated School Year: 2004 -2005

Primary Level: Cuyapo, Central School

Cuyapo, Nueva Ecija

Graduated School Year: 2000 -2001

Personal Information:

Provincial Address: Cuyapo, Nueva Ecija

Date of Birth: January 10, 1989

Age: 32

Sex: Female

Weight: 58 kgs.

Height: 5’4 (163 cm)

Civil Status: Married

Citizenship: Filipino

Religion: Roman Catholic

Character References:

Mr. Michael Salonga

Team Supervisor

Sutherland Global Services IT Park II, San Isidro, Tarlac City, Tarlac 2300

Contact Number: 091*-***-****

Mrs. Rachel Ann Mendoza

Team Supervisor

Sutherland Global Services IT Park II, San Isidro, Tarlac City, Tarlac 2300

Contact Number: 092*-***-****

Allan Jan Tupil

Team Supervisor

Sutherland Global Services IT Park II, San Isidro, Tarlac City, Tarlac 2300

Contact Number: 099*-***-****

KIMBERLY E. BUENAFLOR

Applicant

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