Appointment Setter Customer Service

TRUDIE OVERBY

**** ******** ** ** ******** WA ***98

PHONE 253-***-****

E-MAIL *********@*****.***

EXPERIENCE RESUME

**** ** ******* ***** ******* Rv Campgrounds

Marketing Manager

Manage the marketing department, manage marketing and lead generation for nationwide campground company. Develop marketing strategies and promotions at dealer events and supervise tours and sales. Hire, training, payroll and reports

2016 MOM 365

Infant Photographer

Working at St Josephs Hospital, taking newborn pictures and selling packages to parents.

2015-2016 KM Resorts

Customer Service Rep/Appointment Setter

Set appointments for customers to view RV Campground packages.

2012-2014 Xerox, Inc

Customer Service Specialist

Answer complex billing questions, product and plan information for leading wireless company. Complex troubleshooting and activation of devices. Plan customization and general overall questions from customers.

2007-2011 Regence Blue Shield of Washington

Customer Specialist III

Answer complex inquiries from subscribers, providers, agents, and others regarding benefits, claims, denials, eligibility and other inquiries.

Performed detailed research and problem solving in regards to appeals procedures and guidelines as well as corrections involving such items as accident reports, multi coverage inquiries, medical records, referrals and so forth. Document inquiries on tracking systems, compose correspondence

Meet and exceed standards for accuracy, timeliness, quantity, and quality

2003-2006 Trendwest Resorts (Worldmark)

Office Manager

Owner Referral based Lead Generation, Appointment Setting, Sales

Interviewing, hiring, training, maintaining 8-12 person based phone room

Customer Service, maintaining reports, budget, and payroll

REFERENCES

Furnished Upon Request

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