Customer Service Data Entry
Resume:
DANIELLE GRIFFIN
Customer Service Specialist
Customer Service professional with ten plus years of challenging assignments. Strong computer skills in application including: word processing, spreadsheets, and database. Capable of rapidly learning new assignments involving decision making, organization of data, customer service, working cross-functionally with others and prioritizing responsibilities. I'm responsible and reliable and works quickly and accurately.
Technical / Office Skills Software: Microsoft office (Word Excel Powerpoint) ICD-9 & CPT Coding, Expert in Epic (medical software). With the ability to adapt and learn any new software. Employment History
Of ce Manager/Administrative Assistant June 2019 - March 2020 Humane society north bay Vallejo, CA
Provided administrative support to upper management via drafting all of cial company correspondence, typing, ling and performing data entry. Provided administrative support to upper management via drafting all of cial company correspondence, typing, ling and performing data entry. General of ce management to maintain a professional and presentable of ce environment and show room.
Customer Services Coordinator August 2017 - March 2018 Hill Physicians Medical Group San Ramon, CA
Provided telephone support and problem resolution for homeowner inquires along with establishing quality relationships by delivering exceptional customer service. Respond to high volume of inbound/outbound calls about products/services by following standardize script/procedures.
Provide superior customer service and work quality while demonstrating attention to detail, exibility and innovation in resolving problems. Insurance Veri cation Specialist January 2016 - April 2017 Stanford Health Care Newark, CA
Verifying member's insurance coverage with Epic. Data entry, heavy computer work, answering patient inquiries.
Established positive working relationships with insurance companies. Enter and review demographic information, enter and discuss insurance and nancial obligations.
Contact Information
Vallejo, CA
danigrif ***@*****.***
Skills
Customer Service
Medical Records
Of ce Supplies
Insurance Companies
Data Entry
Of ce Procedures
Outbound Calls
Inventory Control
Procedures Customer Care
Health Care
Financial Statements
Patient Demographics
Front Of ce
Scheduling Appointments
Product Knowledge Email
High Volume
Customer Accounts
Phone Calls
Patient Accounts
Gathered accurate and current insurance and demographic information to ensure clean billing status of patient encounter.
Education
Associate Medical Administration (Health Care
Administration)
April 2010 - December 2010
Everest college Hayward, CA
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