DANIELLE GRIFFIN

Customer Service Specialist

Customer Service professional with ten plus years of challenging assignments. Strong computer skills in application including: word processing, spreadsheets, and database. Capable of rapidly learning new assignments involving decision making, organization of data, customer service, working cross-functionally with others and prioritizing responsibilities. I'm responsible and reliable and works quickly and accurately.

Technical / Office Skills Software: Microsoft office (Word Excel Powerpoint) ICD-9 & CPT Coding, Expert in Epic (medical software). With the ability to adapt and learn any new software. Employment History

Of ce Manager/Administrative Assistant June 2019 - March 2020 Humane society north bay Vallejo, CA

Provided administrative support to upper management via drafting all of cial company correspondence, typing, ling and performing data entry. Provided administrative support to upper management via drafting all of cial company correspondence, typing, ling and performing data entry. General of ce management to maintain a professional and presentable of ce environment and show room.

Customer Services Coordinator August 2017 - March 2018 Hill Physicians Medical Group San Ramon, CA

Provided telephone support and problem resolution for homeowner inquires along with establishing quality relationships by delivering exceptional customer service. Respond to high volume of inbound/outbound calls about products/services by following standardize script/procedures.

Provide superior customer service and work quality while demonstrating attention to detail, exibility and innovation in resolving problems. Insurance Veri cation Specialist January 2016 - April 2017 Stanford Health Care Newark, CA

Verifying member's insurance coverage with Epic. Data entry, heavy computer work, answering patient inquiries.

Established positive working relationships with insurance companies. Enter and review demographic information, enter and discuss insurance and nancial obligations.

Contact Information

Vallejo, CA

510-***-****

danigrif adp5ea@r.postjobfree.com

Skills

Customer Service

Medical Records

Of ce Supplies

Insurance Companies

Data Entry

Of ce Procedures

Outbound Calls

Inventory Control

Procedures Customer Care

Health Care

Financial Statements

Patient Demographics

Front Of ce

Scheduling Appointments

Product Knowledge Email

High Volume

Customer Accounts

Phone Calls

Patient Accounts

Gathered accurate and current insurance and demographic information to ensure clean billing status of patient encounter.

Education

Associate Medical Administration (Health Care

Administration)

April 2010 - December 2010

Everest college Hayward, CA

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