Correctional Officer Branch Manager

SUMMARY

SKILLS

EXPERIENCE

MARY MENDEZ

**** *. ******* ***** ****** Unit 602, Miami, FL 33328 H: 954-***-**** ************@*****.*** Results-oriented, strategic sales professional with 10 + years in the Banking industry. Vp, Bank Manager with management experience and exceptional people skills. Versed in Coaching and devoloping, achieving goals . Desires a challenging role as a Correctional Officer. Excellent problem solver

Ethical standards of conduct

File and record maintenance

Strategic planning and

organization

Crisis management

Observation

06/2013 to Current Vp Bank Manager

FirstBank Florida Margate, Florida

Recommended improvements to management controls designed to safeguard institutional resources and promote growth in compliance with government laws and regulations.

Directed the execution of comprehensive control assessments that included the identification of potential compliance risks as well as the likelihood and impact of fines and penalties resulting from non-compliance while ensuring fair and equal access to financial services. Counseled customers in the selection of financial products to meet banking needs.

Supplied tellers with coin and currency as needed. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Examined checks for identification and endorsement. Forecasted trends by organizing data and creating Excel-based financial models.

01/2009 to 06/2013 Bank Manager 3

Wells Fargo Bank Pembroke Pines, Florida

Established new customer accounts including checking, savings, lines of credit and loans.

Reported daily averages and shortages to the operations department. Collected company information and developed PowerPoint presentations for use in decision-making.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Managed opening and closing times for the main branch. Received regional branch recognition award for outstanding customer service.

Achieved proper compliance and accurate executive level reporting. EDUCATION AND TRAINING

ACCOMPLISHMENTS

AWARDS

10/2007 to 01/2009 Assistant Store Manager

Bank of America Sunrise, Florida

Built client rapport through frequent individualized recommendations for financial products and services.

Monitored daily operations and supported Branch Manager in necessary duties.

Provided bank leadership in the absnece of branch manager. Developed strategy to achieve target sales goals.

Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.

Trained and mentored highly effective teams to meet corporate service standards.

Opened new customer accounts, including checking, savings and lines of credit.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Trained employees on cash drawer operation.

Scheduled staffing for multiple branch locations.

04/2005 to 10/2007 Assistant Branch Manager

Washington Mutual Bank Fort Lauderdale, Florida Balanced daily cash deposits and bank vault inventory with a zero error rate.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Maintained confidentiality of bank records and client information. Opened new customer accounts, including checking, savings and lines of credit.

Gathered required information from customers for settlement reviews and followed up on management determined results.

Received regional branch recognition award for outstanding customer service.

Processed treasury, tax and loan payments.

Supplied tellers with coin and currency as needed. Loaded consumer loan applications into the pegis loan processing program.

2004 High School Diploma: Required courses

Cooper City High Cooper, Florida

Completed 18 months of Schooling through a program called P.A.C.E, which teaches you every department in banking and prepares you for leadership position in Banking. The program was provided by Washington Mutual up my hire date. out of a class of 25 only 3 completed and recieved the completion Certificate which I recieved on January 2007 for outstanding performance. In 2017 I received by the Margate and Pompano Chamber of Commerce the Small Business Person of the year in which I also received recognition for involvement with the local Government leadership progam that was offered through chamber. I'm part of receiving my recognition I received a proclamation by the Mayor of Broward County. Much more recognition was entered in the South Florida Busniess Journal, Local News Papers. The award was for outstanding involvement in helping small business achieve financial relief.

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