Desktop Support Services Assistant

Henry S. Mayper

617-***-**** // *******@*****.*** // BA Computer Science, Cum Laude, UMass Boston, June 2020 Description:

• I am a skilled and diligent software producer, with communication skills and leadership experience commensurate with my talent for flexible problem-solving, software development, and elegant design. Experience:

Product Manager, Appcast Inc. // February 2021 - October 2021

• Built numerous queries using SQL via the PGAdmin tool, deriving useful data analytics from a database with over 200+ tables, updated in real-time with complex customer data.

• Created, groomed, and executed Jira tickets in line with modern software engineering best practices.

• Built both internal and client-facing implementation guides, ensuring both clarity of communication and technical specificity.

• Served as internal tools educator and liaison between the development, product, and client management teams, with numerous commendations for efficiency, communication, and infectious positivity. ChRIS Virtualization Project, Boston Children’s Hospital // September 2020 - January 2021

• Containerized two software modules, FreeSurfer and the Diffusion Toolkit, for deployment onto the ChRIS computational medicine web platform, a repository of MRI data aimed at medical professionals, using Docker.

• Worked in design, implementation, and maintenance for the project, using the agile development model.

• Crafted a series of presentations, from initial and final proposals, architecture modeling, and post-launch maintenance schedule.

• Facilitated communications between the client and my team, assuming responsibility for both task-delegation and workflow. IT Services Assistant, University of Massachusetts, Boston // March 2019 - September 2020

• Provided on-call technical support to faculty, staff, and students at UMass Boston.

• Worked in Desktop Support to implement bug fixes and workarounds, helped update and deploy images to campus-wide computers.

• Trained and worked as IT support for individuals with disabilities at the Adaptive Computer Lab. Skills:

• Over a year of software industry experience, using modern tools such as Jira, Confluence, Git, Overleaf, PGAdmin, Slack for Professionals, Eureka, Vulcan Software, and both the Microsoft Office Suite (Outlook, Word, Excel, Powerpoint, etc…) and Google’s equivalent programs.

• Proficient with Java, SQL, Python, C, C#, C++, Haskell, R, Arduino, Scheme, Javascript, and Assembly.

• Completed collegiate courses on network administration, software engineering, machine learning, algorithmic data analysis, and operating system design.

• Excellent verbal and written language skills, award-winning Judge for the Boston Debate League, Honors commendation from UMass Boston English department.

Personal & Professional References Available Upon Request

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