Data Entry Customer Service

LISSETTE SANCHEZ

Homewood, IL 708-***-**** ********@*****.***

PROFILE

Customer Service loyalty with a 7+ years background. Passionate in satisfaction of the customer to my best knowledge ability and wok ethics. Motivated, friendly, hard worker offering valuable contributions in all facets of administrative management, organization and prioritization.

SKILLS

•Data Entry & Maintenance •Bilingual-Fluently(Spanish) •Call Center Experience

•Time Management •Customer Satisfaction •Empathy

•Self Taught •Basic Math •Inbound & Outbound Calling

•Multi-Tasker •Order Fulfillment •Microsoft-Word, Excel, PowerPoint

•Solid Communication Skills •Teamwork Skills •Work Independently With Minimum

Supervision

EXPERIENCE

Amazon.com

Remote-Customer Service Rep. March 2017 – September 2021

I did contract work for various companies on Amazon.

Resolved customer issues in a clear, courteous and straightforward manner.

Created cases and claims for damaged, lost or displaced packages.

Follow up with clients to ensure optimal satisfaction and conducted research to address customer concerns.

Managed Inbound and Outbound calls while multitasking in different screen tabs.

EDUCATION

Morton East High School 2009 Diploma

Lewis University – Engineer 2010 – 2012 Some College

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