Human resources and Administrative Officer Service
Resume:
Animashaun Idris Olaoluwa
*, ******** ******, *****, *-mail: ********@*****.***
Lagos State.
Marital status: Single Phone: 070********
State of Origin: Lagos.
WORK - EXPERIENCE
Top Precious Vine Schools September 2020 – Till date
Position: Administrative officer
Responsibilities in role;
· Handle candidate screening, recruitment process and Onboarding process
· Supervise staff to ensure compliance with school rules and regulations
. Manage office supplies and place orders
. Preparing, organizing and storing information
Precious Vine Nursery and Primary School May 2009 – July 2010
Position: Administrative officer
DTTC Middle School II April 2015 - May 2016
Position: Class Teacher (NYSC)
Justrite Superstores July 2016 - February 2018
Position: Customer Service Officer
Responsibilities in role;
· Handle customer complaint, provide appropriate solutions and alternatives within the
time limits; Follow up to ensure resolution.
· Keep records of customer interactions, process.
· Follow communication procedures, guidelines and policies. Take the extra mile to
engage customers.
· Acting as a liaison between the company and customers.
· Accurately and efficiently address any issues or disputes with customers.
Position: Sales Supervisor
Responsibilities in role;
· Ensuring reduction of short-dated items to the barest minimum
· Ensuring proper records of dates and product features for easy identification and
classification
Achievements in role;
· Improved sales from the rate of 45% to 57% in the first quarter of 2017, to 70% in the second quarter of 2017, 95% in the last quarter, and 100% in 2018.
· Pioneered the idea of an interface / feedback mechanism where items needed by customers, but unavailable at the said moment, would be directly communicated with each customer, upon its availability.
· Facilitated the know your product (KYP) initiative, where shopfloor personnels had to familiarize themselves with product knowledge, thereby enabling them
assist better, prospective customers with their needs.
EDUCATION AND CERTIFICATES
CERTIFICATE OF ACHIEVEMENT
JOBBERMAN SOFTSKILLS COURSE MAY 2021
MSc. EMPLOYMENT RELATIONS AND HUMAN RESOURCE MANAGEMENT.
UNIVERSITY OF LAGOS, AKOKA. 2018-2019
BSc. INDUSTRIAL RELATIONS AND PERSONNEL MANAGEMENT
SECOND CLASS HONOURS
LAGOS STATE UNIVERSITY, OJO, LAGOS STATE. 2010-2014
Senior secondary school certificate 2003-2009
ALLEN HIGH SCHOOL, MILE 12, LAGOS.
Primary school leaving certificate 1998-2003
PRECIOUS VINE NURSERY AND PRIMARY SCHOOL, MILE 12, LAGOS.
PERSONAL QUALITIES
·Excellent communication skill sets, drafting & documentation abilities.
·Effective team player and desire to achieve common goals and business objective.
·Ability and willingness to learn quickly and successfully implement the knowledge so gained
·Capacity to adapt to new knowledge areas.
INTERESTS
·Reading
·Football
·Research
REFEREES
Professor RK Odunnaike
Dean Faculty of Science,
Olabisi Olabanjo University, Ago-Iwoye,
Ogun State
Alhaji Rasaq Adeniyi Badmus
Titmus Car Clinic, Ibadan,
Oyo State
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