Customer Service

Carla Vaughn

* Salles team development ‘© Performance improvements

* Policy/program development ‘© Supervision and training

* Cross-functional team management

Experience

GENERAL MANAGER 03/2012-Curtent

Wendy's - Ringgold, GA

* Forecasted sales, located resources and managed labor to improve productivity metrics by [Numiber %.

+ Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.

* Eslabished clear performance goals and metrics for revenue, P&L. customer service and customer retention.

* Directed satety operations and maintained clean work envionment to adhere to FOA and OSHA requirements

Diminished financial discrepancies by monitoring quotes. production and material planning and bank reconciliations.

# Hired, coached and mentored team of [umber sales representatives.

*# Trained, managed and motivated employees to promote professional sil development

RESTUARANT MANAGER 03/2010 -03/2012

Steak N Shake Restaurant - Fort Ogelthorpe, Georgia

* Coached team members on food safety and sanitation processes, customer service, menu education and up-seling

techniques to drive revenue,

‘© Mentored tront of house personnel on company policies customer service techniques and professional

communication,

* Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage

products to ensure quailty

* Managed accounts payable, accounts receivable and payrol.

Education and Training

Barstow High School - Barstow, CA High School Diploma

06/1985

Certifications

Ihave been serv-sate certified for the last 20 years...every 5 year’s it has to be recertified,

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