Lead Dispatcher Customer Service

Sandra Lee Carter Magruder

*** *********** *****

Hedgesville, WV 25427

304-***-****

Authorized to work in the US for any employer

Work Experience

Lead Dispatcher

Titus Transportation

**** ** *resent

• Responding to customers and company personally

• Knowledge of DOT requirements for Driver tracking

• Scheduling backhauls

• Arranging store deliveries to pick up backhauls

• Payroll for drivers/Invoicing company and charging

• Schedule PTO/Sick days, etc.

• Liason with HR for office personnel issues

• Knowledge of Peoplenet to track drivers, trucks, HOS

• DOT regulation compliance and HOS

• Customer contact for dunnage pickups

• Multi-tasking and prioritize daily duties

• Excel, Word, Outlook, Google doc

• Citrix Proficient (TMW, Order Routing, TotalMail, DRTrack, Direct Route)

• Data Entry

• Incoming and outgoing calls

• Completing project on a timely manner

• Accuracy

Customer Service

Manager/Dispatcher

Save – A - Lot

2000 - 2018

• Responding to customers and company personally

• Computer/Data Entry

• Inventory Control and Ordering

• AS400

• Driver tracking

• Scheduling backhauls

• Arranging store deliveries to pick up backhauls

• Payroll for drivers/Invoicing company and charging

• Schedule PTO/Sick days, etc.

• Liason with HR for office personnel issues

• Knowledge of Peoplenet to track drivers, trucks, HOS

• DOT regulation compliance and HOS

• Customer contact for dunnage pickups

• Multi-tasking and prioritize daily duties

• Excel, Word, Outlook, Google doc

• Citrix Proficient (TMW, Order Routing, TotalMail, DRTrack, Direct Route)

• Data Entry

• Incoming and outgoing calls

• Completing project on a timely manner and accuracy Customer Service Manager

Food Lion

1990 - 1999

• Supported upper management with marketing, sales, internal store duties

• Maintained and updated electronic and paper files

• Managing a budget, payroll, personal account, paying personal bills (water, TV, Etc.)

• Reading, monitoring and responding to principal's email

• Making and confirming product delivery and invoicing

• Handling payroll for the employees and outside vendors

• Planning, organizing and managing events for the company

• Editing Power Points and spreadsheets as needed

Customer Service Manager/Cashier

1985 – 1990

Shutt’s Cash Grocery

• Maintained the customer service desk in a neat and organized fashion.

• Dispersed incoming mail and products to correct recipients throughout the store.

• Made copies, sent faxes and handled all incoming and outgoing correspondence.

• Organized shelves with product

• Set up for weekly sales and new product marketing

• Customer Service to management and store clietele Education

High School Diploma in General Studies

Shananddoah Junction, West Virginia

References furnished upon request

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