CSR, Call Center Agent, Orientation assistant
Resume:
Diana KNAUER
Jacksonville, FL***** © 904-***-**** # Dinauer20030msn.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude, Willingness to take on added responsibilities to meet team goals.
Skills
* Safety Practices and Regulations ‘© Equipment Inspection
© Team Leadership
Work History
Orientation Assistant, 04/2010 to 12/2021
Heartland Express ~ North Liberty, lowa
‘© Educated students on filling out application for hire
* Safety practices
© DOT drug screening
* Performed current driver random daug screening
© Scan and fax all documents
‘© Mail UPS & Fed Ex packages to corporate
Call center agent, 06/1996 to 06/2009
Message Technologies, Inc - Atlanta, Georgia
‘© Taking incoming calls dusing,and after hours (24 he operation)
‘© Moved from call enter agent to CSR handling over 200 accounts
‘© Was the only CSR for Labor Ready accounts
Education
High School Diploma: 06/1972
‘Talawanda High School - Oxford Ohio
Accomplishments
© Certified urine specimen collection
references
David Dalmsso
Heartland Eypress Human Resources
Thom Kasenberg
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