Management

**** **** ****** ** · N. LAS VEGAS · NEVADA *****

702-***-**** · *********@*****.***

DAVID SMITH

OBJECTIVE

I am seeking a challenging position in a company, which will utilize my leadership ability and my solid work ethic and offer an opportunity for growth and advancement.

SUMMARY OF QUALIFICATIONS

Typing (60 wpm), Customer Service Skills, Strong Communication Skills, Self Starter, Strong Problem-Solving Skills, Customer Relations, Strong Leadership Skills, Microsoft Word, Microsoft Office Excel

Twelve-plus years in customer service demonstrating strong problem-solving skills as well as a high level of ability in the following:

oLeadership: Managing and leading employees with fairness and efficiency

oPersonal: Enthusiastic, Hard Working, Reliable and Responsible

EMPLOYMENT

World Wide Flight Services, Las Vegas, NV October 2019 - Present

Supervisor Of Ramp Services

. The Supervisor of Ramp Services proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed company standards.

. Directs personnel within assigned functional area; overseeing staffing requirements, discipline, coaching, counseling, and hiring of employees.

. Oversee the loading and unloading of cargo (mail, baggage, freight, and company material) on and off the aircraft.

Alsco American Linen, Las Vegas, NV August 2015 – December 2018

District Manager

. The District Manager is responsible for meeting and or exceeding service goals in the management of a district of routes.

. Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication, and negotiating with customers.

. Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.

. Manage retention and growth by motivating their district to solicit new customers, up-sell/sample all lines of service or product and ensure a profitable mix. Oversee promotions, contest and continued excellent customer relationships.

Alsco American Linen, Las Vegas, NV June 2005 – August 2015

Delivery Route Rep

Manage a route of approximately 125 accounts on a weekly basis

Upsell a wide variety of products to customers

Take product inventory on a regular basis

Ensure customers have the product they require on their selves

Maintain excellent relationships with customers based on well-developed listening and communication skills and the ability to meet the customer’s needs

Swiss Port USA, Las Vegas, NV March 2004 – May 2005

Ramp Supervisor/ Shift Lead

Loaded and unloaded Luggage and Cargo on all incoming and departing flights.

Handled heavy equipment.

Managed and lead employees with fairness and efficiency.

Motivated employees to load and unload quickly.

Was responsible for the overall operations of my team.

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