Customer Representative Service

Lorna VanHook

***** ********* *** **.

FLORISSANT, MO

C: 636-***-****

Email: **************@*****.***

OBJECTIVE: Seeking an open opportunity in the customer service/customer representative field to display my devotion to maximizing the customer service experience in a professional environment.

EDUCATION: Vashon High School – St. Louis, MO

Degree: Diploma – Academics

Graduation Date: June 1990

EMPLOYMENT:

(MTM) MEDICAL TRANSPORTATION MANAGEMENT– Lake St. Louis, MO

Position: Customer Service Associate

Employment Date: 10/2014 - 10/2020

Maintaining appropriate knowledge of setting medical appointments, same day urgent care visits, meals and lodging, assisted pick up and drop off times with appropriate transportation methods i.e.: wheelchair assistance, cabs, or emergency transport. Displayed company knowledge of checking patient eligibility along with translating calls and catering to the needs of the patient for a positive company experience. Supported and reviewed client inquiries with assisting with resolving issues, managing company to client relationships, and accomplishing company goals.

MACY’S– Bridgeton, MO

Position: Collections Representative

Employment Date: 09/2000 – 06/2012

Maintaining appropriate knowledge of reviewing delinquent accounts that fall within the guidelines of company expiration dates within 30 to 90 days past due. Reaching out to the client using proper phone etiquette to inform, educate, and collect on past due accounts, offering payment installment arrangements by phone, and leaving messages with the opportunity to connect with the company to resolve any accounting issues. Used adequate reasoning and negotiation methods with the customer, taking into consideration financial situations, de-escalating unreasonable customers, and utilizing tracing methods such as loan documents and background checks to cater to specific customer needs to resolve past due accounts.

Lorna VanHook

14368 JAMESTOWN BAY DR.

FLORISSANT, MO

C: 636-***-****

Email: **************@*****.***

SKILLS & QUALIFICATIONS:

Data Entry - Advanced Effective record keeping

Proper phone etiquette training Typing skills - Advanced

Appointment & Scheduling Tasks Quality Insurance: Advanced

Customer Service Experience Proficient in Microsoft Software

Multi-tasking abilities Problem solving capabilities

Excellent listening skills/attention to detail Literacy & Numeracy skills

REFERENCES: AVALIABLE UPON REQUEST

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