Makeiba Wilcox

*** *** ****** *********, ** ***** adp4ou@r.postjobfree.com 724-***-****

Work Experience

Customer Service Representative

UPMC - Pittsburgh, PA

June 2021 to December 2021 (Contracted)

Answered inbound phone calls and assisted with various customers and client inquires.

Made phone based outreach/leads to generate information in an effort to build a connection.

Transferred call to licensed agent if connected with someone interested in renewing their policy.

Finished out applications, read out disclosures, and enrolled them in Medicare.

Assisted Member Services and other departments as necessary. Direct Support Professional

Passavant Memorial Homes - Rochester, PA

November 2017 to June 2021

Monitored patients’ wellbeing by observing physical and mental condition.

Maintained detailed, organized records for each patient.

Provided general support to patients by providing light housekeeping and laundry services, preparing and serving meals, and transportation.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

Assisted patients with administering medications and various other basic medical services. Assistant Manager

Sally Beauty & Supply – Aliquippa, PA

April 2003 to March 2017

Worked closely with team members to develop solutions and meet deadlines.

Stocked, Maintained, and organized shelves and displays.

Maintained up to date knowledge of all current sales and promotions.

Created schedules for all employees.

Assisted with hiring and training new employees.

Handled administrative cuties such as filing, general organization, and maintaining records and inventory. Education

High School Diploma

Aliquippa Junior and Senior High School – Aliquippa, PA

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