Sales, customer experience, management
Resume:
J E S S I C A
W A S H B U R N
**********@*****.***
Fairhaven, MA 02719
PROFESSIONAL SUMMARY
Proficient Retail professional with progressive background, strong attention to detail, and expert planning abilities. Successful at coordinating district operations and maximizing profits with forward-thinking strategies. Focused on continuous growth and district development.
SKILLS
Recruiting and interviewing Store operations
Strategic Planning Sales and Marketing
Inventory Control Team Leadership and Mentoring
Tactical business planning District growth management Compliance monitoring Collaborate cross-functionally EXPERIENCE
District Manager, MICHAELS, Dec 2018 - Current, BOSTON, MA Directed business at multiple locations with total yearly revenue of 50 Million. Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.) Ensure protection of company assets by meeting or exceeding established shrinkage goals within the district.
Direct, train and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the Michaels brand. Develop a hands-on supervision environment that emphasizes sales floor management, customer service and sales generation. District Leader, Ulta, Nov 2010 - Dec 2018, Boston, MA Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution. Created balanced approaches incorporating profit and growth targets against capabilities and infrastructure.
Developed team-based culture with shared strategies and goals and strong JW
Jun 2001
performance-based initiatives.
Recruit, hire, retain and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives.
Backed up employees with strong support from leadership team paired with strong training programs.
General Manager, Aeropostale, Jan 2010 - Nov 2010, Plymouth, MA Managed a 6+ million dollar location and a team of 30 employees. Addressed customer inquiries and resolved complaints. Hired and trained all sales staff and management.
Recruited and hired top talent.
Created and implemented a replenishment strategy to maximize sales. Awarded top volume in the East for 3 consecutive quarters. Decreased shrink by 1% through shrink awareness initiative. EDUCATION
BBA, Business Administration
Umass Amherst - Amherst, MA
LANGUAGE
Fluent in Spanish
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