Customer Service Associate

VICTORIA MONKMAN

+1-650-***-**** ********@*****.*** WWW.LINKEDIN.COM/IN/VICTORIA-MONKMAN

Self-motivated Customer Service professional in search of challenging position that will utilize extensive retail experience and leadership skills, while contributing to the benefit of the organization.

AREAS OF EXPERTISE

• Customer Service • Retail Operations • Marketing & Promotions

• Employee Training • Scheduling • Cash Handling

• Onboarding • Inventory Management • Food Service EXPERIENCE

BASA COLLECTIVE 8/2015 – 8/2019

ASSISTANT MANAGER

Created weekly employee schedule and managed vacation requests

Cash handling, daily deposits, and bank runs

Purchasing, inventory management, and setting of price points

Interviewed and hired potential employees, new hire onboarding

Front of house customer service

Marketing and promotions, in-store and throughout Bay Area STARBUCKS 8/2010 – 5/2017

SHIFT SUPERVISOR (3/2012 – 5/2017)

Created weekly employee schedule and managed vacation requests

Processed semi-monthly payroll and ran P&L reports for District Manager

Inventory management and reporting

Opened and closed store according to Starbucks procedure CUSTOMER SERVICE ASSOCIATE (8/2010 – 3/2012)

Trained new employees

Order expediting, including making of beverages and reviewing all orders

Assisted with in-store promotions and traveled to various stores throughout the region ACE HARDWARE 5/2014 – 5/2015

SALES ASSOCIATE

Customer Service Associate to small family-owned hardware store

Assisted customers with project management, supply estimations and tool purchases

Cashier, inventory and general customer service assistance VICTORIA MONKMAN

+1-650-***-**** ********@*****.*** WWW.LINKEDIN.COM/IN/VICTORIA-MONKMAN BOUDIN BAKERY 8/2009 – 6/2010

CUSTOMER SERVICE ASSOCIATE

Customer Service Associate in flagship restaurant in busy location serving breakfast and lunch. Lunch volume serving approximately 300 guests in two hours. Duties included cashiering, food running, inventory and barista for coffee bar. SPECIALTIES CAFE AND BAKERY 2007-2009

CUSTOMER SERVICE ASSOCIATE

Customer Service Associate with a variety of duties including, but not limited to expediting, cash handling, catering and corporate deliveries.

TECHNICAL SKILLS

Micros POS System, Mac OS and Windows; MS Office, ability to learn new systems quickly. EDUCATION

Diploma, Baden High School, June 2005

o President Clinton Award for Outstanding Academic Achievement

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