Customer Service Specialist

GAIL KNIGGE **** E GROUSE RD CHATTAROY, WA ***** C: 509-***-**** E: ******@*****.***

PROFESSIONAL SUMMARY

Experienced Durable Medical Equipment (DME) and Supplies Specialist with diverse job responsibilities. Skilled in the medical supply industry, quality assurance and performance improvement programs, retail and institutional sales, production, inventory, and process control. I offer years of customer service and caregiver experience. I am a highly motivated, loyal individual, and a strong team player. I possess a high degree of integrity and an outstanding work ethic.

CORE QUALIFICATIONS

CAREER RELATED EXPERIENCE

DME Specialist (2018-Present)

Medicine Shoppe Pharmacy

DME Specialist (2017-2018) Peaks & Plains Medical, INC

DME Specialist (2004-2017) Bate’s Pharmacy and Medical Supply

RELEVANT EDUCATION AND TRAINING

DME Billing and Medical Supply Courses

Microsoft Word Level I & II, Windows, Excel,

DME Programs to include: TeamDME, Brightree,

HIPAA compliance

Knowledge of HMOs, Medicare

Sales

Delivery

Store planning and design

Strong communication skills

Customer Service

Record-keeping

Multi-site operations

Inventory control

Revenue generation

ICD-10 Billing

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