Customer service representative

COURTNEY RAGLAND

**********@*****.*** - 470-***-****

Seeking a position in a growth oriented company to utilize my professional experience in handling negotiating required tasks and gain perfection in the field

WORK EXPERIENCE

Receptionist Innovate Salon Academy - South Plainfield, NJ January 2019 to November 2019

• Supervised all inbound and outbound calls by taking messages, booking and confirming appointments on a daily basis

• Responsible for inputting general information in system in order to keep updated records of every customer

• Maintained a clean environment throughout the salon Retention Sales Specialist Cablevision - Piscataway, NJ December 2017 to July 2018

• Minimized account disconnections through a resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.

• Retained existing clients.

• Developed new business by extending high quality and efficient service.

• Presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company’s product and competitor’s product. CSR, Claims Supervisor, Escalations/Retention Manager Choice Home Warranty - Edison, NJ November 2014 to November 2017

• Entered new service claims for home work orders

• Followed up on service requests

• Helped with billing questions and general policy questions

• Claims Supervisor where claims were focused in depth,

• Handle claim denials in writing and over the phone

• Retention Manager handled all threats and complaints from customers

• Assist the legal department with lawyer calls and letters

• Retain customers from cancellation of their policies

• Handle all escalated calls from Supervisor Queue Customer Service Manager/Office Assistant Walmart - Old Bridge, NJ January 2014 to October 2014

• Utilize Microsoft Word and Excel for productive staff planning

• Resolve customer complaints regarding sales and service both in-person and via phone

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Answer customers' questions, and provide information on procedures or policies

• Supervise others and provide on-the-job training

• Handles the tasks of entering data in to the customer relations database of the organization

• Prepares minutes of meetings, files company communications and records staff requests and client information

• Handles all administrative and clerical tasks in an efficient and timely manner EDUCATION

Cosmetology Innovate Salon Academy - South Plainfield, NJ - November 2019 High School Diploma North Brunswick Township High School - North Brunswick, NJ - June 2011 ADDITIONAL INFORMATION

Qualifications:

• Comprehensive knowledge of handling administrative and secretarial activities

• 3+ years of Collections experience

• Highly skilled in the ability to Negotiate

• Eye For detail with strong communication and interpersonal skills

• Skilled in working with multiple computer applications systems

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