Customer Service Representative

JOHN FRANCIS GUISANDO

097******** ***************@*****.*** https://www.linkedin.com/in/john-francis-guisando Z & A Homes Pulpogan 2 Lumbang Consolacion,Cebu

Highly experienced Customer Service professional proficient in researching and resolving customer problems by utilizing strong problem- solving and communications skills to deliver customer satisfaction. Professional Experience

Concentrix - Cebu,Philppines Apr 2019 - Jan 2021

Customer Service Associate

Managed inbound customer service calls from healthcare professionals on patient's specifications, authorization and benefits while maintaining documentation of transactions.

Ensured the claim meets the standards of compliance both for coding and format. Evaluated the fees in the report to make sure it is accurate with regards to the contract between the patient and provider. Tracked prior authorization codes or CPT codes to ensure if the treatment, prescription drug or durable medical equipment's are medically necessary

Select Voicecom/Executive Boutique - Cebu,Philippines May 2021 - Present Lead Generation Specialist

Gathered correct customer information during a conversation to make an appointment Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team Manage incoming calls from new and existing clients as well as making cold calls to develop new prospects Education

Southwestern University- PHINMA - Cebu,Philippines Aug 2021 - Bachelor Degree in Radiologic Technology

College Undergraduate

Service Awardee

Relevant Courses: Physics, Radiology Terminologies, Chemistry, Patient Positioning and Safety Procedures University of Cebu Lapu Lapu and Mandaue - Cebu, Philippines Jun 2017 - Apr 2019 High School Diploma in STEM

Recipient of the University's Academic Scholarship Relevant courses: Science and Technology, Engineering and Mathematics Organisational Experience

HIV and Drug Awareness Seminar - Philippines Sep 2018 - Project Volunteer

Oversaw the seminars project and accountability to the society Helped other volunteers to fulfill the duty and needs in completing tasks effectively Leadership Training Seminar - Cebu, Philippines Jan 2017 - Public Information Officer

Led people in providing the basic needs of the school in order to protect both mental and physical being of the students Supervised fundraising efforts, to gather support for the Fire victims in a certain area. Empowered the students to strive for excellence in academics, leadership, and social responsibility, to encourage them to be proactive members of the society.

Skills, Achievements & Other Experience

Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Google Docs, Google Workspace, WordPress, Google Analytics, Social Media Marketing, SEO and Digital Marketing Achievements and Certifications (2021): With Honors (2014-2017), Online Course Certificate in (Google) The Fundamentals of Digital Marketing, Online Course Certificate in Social Media Marketing Strategy 2021, Online Course Certificate in Google Analytics GA4,GTM

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