Center Agent Customer Service
Resume:
Jerry Mae Mercado
********************@*****.***
P-2, Pinatilan, Valencia City, Philippines
PROFESSIONAL SUMMARY
A motivated, adaptive and responsible Public Administration graduate who has different skills acquired through various experiences. Having a methodical, customer-focused approach to work and a strong drive to see things through completion.
WORK EXPERIENCE
Full-Time Job: Liaison Officer Mar 2020 - Present
FFJJ Construction • Valencia, Philippines
Responsible for securing the necessary licenses, permits, and other documents from the various regulatory agencies. Assist in administrative duties such as processing insurance of company vehicles, building, establishments; monitoring of company issued properties to employees; processing of insurance claims. Assist in any audit and compliance related tasks.
Full-Time Job: Barista Jul 2019 - Jan 2020
Starbucks Coffee • Cagayan De Oro City, Philippines
Promotes coffee consumption by educating customers; selling coffee, cashier and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
Part-time Job: Student Assistant Nov 2017 - Mar 2018
Bukidnon State University • Malaybalay City, Philippines
Student assistant is to deliver letters of messages to other offices and clean classrooms, offices and even assist teachers every day during break hours
Part-time Job: Customer Service Assistant Apr 2016 - Aug 2016
Roy Plaza Corporation • Valencia City
Customer Service Assistant is assigned to assist customers with their purchases and answer their questions about the durability and sizes of shoes, jeans, clothes, toys, and slippers. and packing is part of our job.
EDUCATION
Tertiary Education
College of Business
Bachelor of Public Administration Jun 2015 - Apr 2019
Bukidnon State University • Malaybalay City, Bukidnon Philippines
Secondary Education Jun 2011 - Mar 2015
Valencia National High School • Valencia City, Bukidnon, Philippines
Primary Education Jun 2006 - Mar 2011
Pinatilan Elementary School • Valencia City, Bukidnon, Philippines
SKILLS
Barista: Latte Art, coffee brewing method, cashiering
Customer Service
Reliability
knowledge
Speed and Efficiency
Attention to detail
Team player
Salesmanship
Good Communication in English language
Computer Literate
PROFESSIONAL CREDENTIALS
Certified Barista in Starbucks
Graduate in Bachelor of Public Administration major in Local Governance
Merchandise Sale Champion
VOLUNTEER WORK
Assistant for Event and Styling
Malaybalay City, Bukidnon, Philippines
I volunteer as event assistant in decorating the venue with backdraft, table skirting, placing; glass wine, and, plates. including hosting weddings, birthdays and any event to celebrate.
AWARDS AND HONOURS
Loyalty Awardee- Valencia National High School SY (2014)
Service Awardee-Valencia National High School SY (2013)
Merchandise Sale Champion- Starbucks CY (2019)
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