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Center Agent Customer Service

Location:
Kauswagan, Cagayan de Oro, 9000, Philippines
Posted:
February 06, 2022

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Resume:

Jerry Mae Mercado

63+949*******

adp481@r.postjobfree.com

P-2, Pinatilan, Valencia City, Philippines

PROFESSIONAL SUMMARY

A motivated, adaptive and responsible Public Administration graduate who has different skills acquired through various experiences. Having a methodical, customer-focused approach to work and a strong drive to see things through completion.

WORK EXPERIENCE

Full-Time Job: Liaison Officer Mar 2020 - Present

FFJJ Construction • Valencia, Philippines

Responsible for securing the necessary licenses, permits, and other documents from the various regulatory agencies. Assist in administrative duties such as processing insurance of company vehicles, building, establishments; monitoring of company issued properties to employees; processing of insurance claims. Assist in any audit and compliance related tasks.

Full-Time Job: Barista Jul 2019 - Jan 2020

Starbucks Coffee • Cagayan De Oro City, Philippines

Promotes coffee consumption by educating customers; selling coffee, cashier and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Part-time Job: Student Assistant Nov 2017 - Mar 2018

Bukidnon State University • Malaybalay City, Philippines

Student assistant is to deliver letters of messages to other offices and clean classrooms, offices and even assist teachers every day during break hours

Part-time Job: Customer Service Assistant Apr 2016 - Aug 2016

Roy Plaza Corporation • Valencia City

Customer Service Assistant is assigned to assist customers with their purchases and answer their questions about the durability and sizes of shoes, jeans, clothes, toys, and slippers. and packing is part of our job.

EDUCATION

Tertiary Education

College of Business

Bachelor of Public Administration Jun 2015 - Apr 2019

Bukidnon State University • Malaybalay City, Bukidnon Philippines

Secondary Education Jun 2011 - Mar 2015

Valencia National High School • Valencia City, Bukidnon, Philippines

Primary Education Jun 2006 - Mar 2011

Pinatilan Elementary School • Valencia City, Bukidnon, Philippines

SKILLS

Barista: Latte Art, coffee brewing method, cashiering

Customer Service

Reliability

knowledge

Speed and Efficiency

Attention to detail

Team player

Salesmanship

Good Communication in English language

Computer Literate

PROFESSIONAL CREDENTIALS

Certified Barista in Starbucks

Graduate in Bachelor of Public Administration major in Local Governance

Merchandise Sale Champion

VOLUNTEER WORK

Assistant for Event and Styling

Malaybalay City, Bukidnon, Philippines

I volunteer as event assistant in decorating the venue with backdraft, table skirting, placing; glass wine, and, plates. including hosting weddings, birthdays and any event to celebrate.

AWARDS AND HONOURS

Loyalty Awardee- Valencia National High School SY (2014)

Service Awardee-Valencia National High School SY (2013)

Merchandise Sale Champion- Starbucks CY (2019)



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