Night Manager Customer Service

Champa Ramesh __ Mission Viejo, CA ***** 657-***-**** catbhaktaS8@g

A dynamic professional able to provide an enthusiastic and encouraging learning environment.

Possess over 20 years of experience in providing customer service, handling daily accounts and

maintaining inventory. Aiming to use my knowledge and expertise to effectively fill the instructional

role in your school.

High School Graduate:

Bakersfield High School (1976)

Cashier Nina’s Indian & British Groceries, Lake Forest, California 2019 - Present

e Responsible for solving customer complaints and providing information regarding products

e Assist in stocking of and re arrangement of display items in the market when needed

« Collecting payments by accepting cash, check or charge payments from customers;

making change for cash customers

e Refunded returned items, both in cash and credit, and worked to ascertain why items

were returned as well as how to provide customers with what they were seeking

Day Manager Hillcrest Motel, Eagle Pass, Texas 2004 - 2019

Guided maintenance and housekeeping departments for a 18 unit hotel

Managed guest relations

Administered front desk queries

Helped train new employees

Operated credit card transactions

Cashier Ron’s Discount Liquor Store, Eagle Pass, Texas 2004 - 2019

e Expertise in business administration, record keeping, planning, policies, procedures,

researching, scheduling, and related responsibilities to ensure productive operations

e Develop reputation for prompt, efficient service with high level of accuracy

« Open and close the registers, assisting in the training of cashiers, monitoring cash limits and

ensuring quality customer service at all times

e Maintain thorough knowledge of store merchandise

Night Manager Dream Motel, Eagle Pass, Texas 1995 - 2004

Guided maintenance and housekeeping departments for a 40 unit residential motel

Operated credit card transactions and computer system

Managed guest relations

Check in/out customers

Checked and updated inventory

Homemaker Los Angeles, California 1988 - 1995

CILLS

¢ Bilingual in English and Spanish

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