IT Technician / Lab Tech
Resume:
Nicole Smith
******@***.*** Woodbridge, Virginia
https:www.linkedin.com/in/Nicole-smith-5baa961b3
OBJECTIVE – Energetic IT Specialist seeking a challenging position in the technology field that promotes learning and growth, requiring a highly motivated and skilled professional. Increased performance by 5% after spearheading a building-wide OS upgrade.
TECHNICAL SKILLS -
Microsoft Baseline Security, Oracle Virtual Machine Box, Microsoft Office 360, Cisco Virtual Machine, GNS3 Virtual, Kali Linux, Command Line, Active Directory, Windows Server, IP Addressing, Windows 7, 8, 10, Visio Software design, SharePoint, Access and Outlook, Adobe Acrobat Reader, Unix, FTP Client, Active Directory, Network Design, Routing and Switching, Network Management, Help Desk, Information Assurance, Cloud Technology, Communication Technology, Troubleshooting, System Security, System Administration, System Maintenance.
EDUCATION -
CompTIA Security+ - Dec. 2021
Stratford University, Woodbridge Virginia - Network Management Security AAS Dec. 2021
Northern Virginia Community College – Information Technology - 64 credits
Sanz School - Lab Technician Certification
EXPERIENCE -
LabCorp, Manassas Virginia — IT Technician / Lab Technician
12/2016 - PRESENT (IT Tech)
Coordinate computer security incident response activities against threats to include, but not be limited to viruses, worms, Trojan horses, other malicious code, system security breaches, and cyber-terrorist attacks.
Demonstrated experience with developing and applying cybersecurity principles, policies, practices, standards, and Security Controls
Support the testing needs of various software applications, databases, web services, data files, hardware components, system integration and deployments.
Experience conducting analysis to determine unauthorized activity; elevated issues to appropriate stakeholders and affected parties.
Test projects for maintenance, patches, and/or releases.
Routinely manage projects, allocating tasks and coordinating resources to ensure projects are completed within defined constraints.
Attend SCRUMs daily to help manage and track the team's progress
Comprehensively identify, quantify, qualify and estimate the degree of vulnerabilities and recommend efficient countermeasures.
Implement Agile Software Development Life Cycle process by presenting weekly written and verbal reports of progress and status to my supervisor.
Develop test plans for the different software applications being worked on
Design test scenarios and test cases that will demonstrate conformance to all functional requirements as defined in technical specs.
Maneuver through the database and network architecture used by the applications and demonstrate how it may or may not impact the testing efforts for the software releases.
Manually test applications
Follow standard testing processes and methodologies.
Coordinate and collaborate with others in analyzing collected requirements to ensure plans and solutions meet customer needs and expectations.
Build, confirm, and prioritize project plans and deliverables with senior team members.
Work independently in a collaborative team environment.
Manage a team with other clients and vendors.
Utilize Microsoft SharePoint libraries within our company and team.
Utilize Oracle SQL Developer by querying to request information from the database.
Detect bugs within the software by going into the log files and scanning for the errors or issues within each application.
Stafford Hospital — Lab Technician/Customer Service Operator
2/2015 - 6/2016
Customer Service
Answer calls from Physicians and put orders in for labs through Epic system
Worked in all departments of the hospital, including the Emergency Room and Intensive Care Unit
Phlebotomy, accessioning of lab specimens
Answered telephones and assisted patients on telephone operating system.
Used multiple computer systems for test entry and test information
Adhered to company policies, procedures, standards, and protocols.
Quest Diagnosis, Chantilly Virginia- Specimen Processor 2
04/2014- 02/2015
Capturing client and specimen data electronically in a timely manner for their ordering Providers.
Data entry for over 90 patients an hour
Proficient with Excel and Microsoft office 360.
Three month training for Quest computer system.
Attention to detail- had to spot mistakes with specimens at a fast pace.
Excellent customer service for patients over the phone ad through email.
Accuracy of all entries for patients labs that went directly to Providers Database systems.
American Red Cross, Fredericksburg Virginia — QC Lab Technician
03/2012 – 04/2014
Performed immunohematology blood bank procedures.
Maintained knowledge of procedures necessary to perform and interpret tests and to generate immunohematology test results.
Maintained knowledge of procedures necessary to perform production, quarantine and release of blood products.
Performed quality control functions and daily equipment maintenance.
Maintained Good Manufacturing Practices.
Maintained neat and accurate records and a clean and orderly work area.
Recognized and reports discrepant results or conditions to the supervisor.
Performed all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.
FDA regulated the company, had to follow strict protocols with a 98% Success rate each month.
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