Customer Service Quality Assurance
Resume:
Capitol Heights, Maryland **743
***********@*****.***
DUANE GREEN
PROFESSIONAL PROFILE
Results-driven professional with experience in customer service, quality assurance, and resource management.
AREAS OF EXPERTISE
Recognized for focused communication skills and innate ability to effectively evaluate needs and deliver creative and appropriate solutions.
Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives.
Proven ability to manage large transactions and maintain balanced financial records.
EXPERIENCE
VOCELLI’S PIZZA
LANHAM, MARYLAND
August 2013 – March 2014
Provided efficient customer service in a dynamic, fast-paced environment. Ensured State regulatory compliance. Accepted various payment methods to complete sales transactions. Established positive working relationships with staff and ensured customers received exceptional service.
RITA’S INC
RIVERDALE, MARYLAND
September 2012 – May 2013
Responsible for maintaining an organized storefront. Ensured facility was in compliance with all sanitation and health code regulations. Balanced cash registers daily. Provided records of sales daily to ensure sufficient inventory.
EDUCATION
UNIVERSITY OF MARYLAND EASTERN SHORE
PRINCEES ANNE, MARYLAND
Pursuing a Bachelor of Arts Degree in Business Administration
Dates attended: August 2014 – December 2016
PARKDALE HIGH SCHOOL
RIVERDALE, MARYLAND
Graduation Date: June 2014
Financial Literacy Award Recipient
Member, First Generation College Bound
REFERENCES
Jazmine Jackson
Previous Manager
Mr. Robert
Previous Supervisor
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