Branch Manager Service Representative

JEREEN BROWN

New York, NY · 917-***-**** · ******.*.*****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Strong analytical, interpersonal, leadership and decision-making skills

Ability to handle confidential information with discretion and professionalism.

Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.

Excellent organizational and communication skills.

VIRTUAL WORK PROCESSES

Proficiency with computers and data entry into electronic tracking systems

Experienced with Zoom, Microsoft Teams, WebEx, Fieldglass, Calabrio, and Skype platforms

Working knowledge of HRIS and Salesforce databases

PROFESSIONAL EXPERIENCE

Case Investigator/Contact Tracer (Temporary) 05/2020-05/2021

NYC Health + Hospitals, New York, NY

Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collect and record information on symptoms and needs into the CRM with accuracy.

Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

Human Recourses Assistant (Internship) 09/2019-12/2019

RF CUNY/Mental Health Service Corps., New York, NY

Provide administrative support to two senior level HR Executives

Complete termination paperwork and exit interviews

Maintain personnel records and compile reports in compliance with HR regulations

Verifies I-9 documentation and completes I-9 forms; tracks and initiates update as required

Submits online investigation requests and assists with employee background checks

Updates HR spreadsheet with employee change requests and processes paperwork

Assists with the preparation of performance review forms

Prepares new employee files

Provide timely assistance to employees regarding benefit and human resource questions and issues such as drafting written employment verification

Client Service Representative 04/2015-08/2019

Bank of America, Yonkers, NY

Assisted the Branch Manager with the overall growth and profitability of the branch

Acted on behalf of the branch Manager in his absence

Exceeded goals in a customer and sales focus environment

Reconcile and finalize reports; conduct monthly audits

Responsible for scheduling; leading morning huddles

Performed clerical and routine administrative duties

EDUCATION

Johnson & Wales University, Providence, RI

Business Administration ‘2020

Online

Google Data Analytics Certificate, Expected ‘2022

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