• Professional goal My goal is to become an integral part of the team that desires to make patients feel comfortable and confident with our team

• Experience 2021 – Present Multi-Cultural Health Evaluation Delivery System Erie, Pennsylvania Front Desk II

• Responsible for all check in duties, including: Patient greeting to verify information and confirm insurance copays, update income and signature documents prior to visit, phone coverage.

• Coordinate patient check out duties and rescheduling.

• Manage phone activity to schedule, transfers to staff, message check, and return calls

• Schedule and prepare for weekly Covid Vaccines, plus Flu shots.

• Maintain necessary forms required for interpreters.

• Verify patient documents and receipt of medical records, and return to other offices.

• Assure Covid cleaning procedures are followed once per day.

• Opening/ Closing of facility.

• Balancing of petty cash and all purchase receipts, with end of day report. 2011-2021 Dr. Subramanyam Segu, M.D. Erie, Pennsylvania Billing Assistant

• Complete duties in several areas of this office.

• Manage all facets of the check out desk, which entails data entry, insurance provider recognition, setting appointments, drawer balancing and reports delineating the day’s business.

• Set appointments, answer telephones, call RX requests, fax reports to other physician offices, file, call the next day’s list of patients.

• Successfully complete E.O.B. posting from insurance providers to each patient’s accounts. All billing statements, collection calls, answering phones, setting appointments, filing and all other office duties are completed.

• Perform technician duties; i.e., complete all tests required by Dr. Segu. This includes Field testing for potential glaucoma symptoms or damage, O.C.T. testing for macular degeneration and/or diabetic retinopathy, and Photo testing to view the health of the optic nerve.

• Assist Dr. Segu at the laser center 2 times/ month. Also assist Dr. Segu at the office for laser procedures.

Nicolette S. Beightol 126 West 38th Street, Erie PA 16508 814-***-****

adp3mq@r.postjobfree.com

2007-2008 Dr. Sant Ram Erie, Pennsylvania

Billing Assistant

• Assist Dr. Ram with pediatric patients. In addition, all office duties for checking out patients, setting appointments, filing, were successfully completed. Dictation was taken and typed for patient histories.

• Initiate the usage of Medisoft system that the office had but never used. I completed studying the system and developed reports, started balancing the cash drawer, and kept a system of electronically sending claims to insurance vendors.

• Instigate the use of Navinet in order to re-check and process insurance coverage for our patients, as well as the Medical Assistance program to do the same.

• Manage collection calls and developed forms to create payment plans for patients.

• Education • Mercyhurst College BA English Education and Communications

• RCTC Medical Terminology I, II

• Interests

I love visiting my grandchildren, reading novels, listening to music