ESTELA ESPINOSA
**** *. *** ****** 909-***-****
Pomona, CA 91766 *************@*******.*******.***
SUMMARY OF QUALIFICATIONS
Administrative support professional with more than 25 years of experience in higher education and mortgage services. Comprehensive knowledge of modern office organization, methods, procedures, practices and equipment. Extensive customer service experience and knowledge of basic accounting principles. Self-starter, possessing an exceptional ability to multi-task, effectively communicate and meet deadlines with a minimum of supervision. Proficient in Microsoft Office Suite, adept at learning new systems and software programs
PROFESSIONAL EXPERIENCE
Amerinatls, Downey, CA 04/2021-1/31/2022
Processor
Reviewing the paperwork for tenants
Processing paperwork that the tenant provided to Approve their file
Preparing excel spreadsheets
Preparing word documents
Funding -Cypress 09/2020 to 02/2021
Specialized in residential loan modifications
Assisted clients/customers with any inquiries regarding home loans and loan modifications
Reviewed and analyzed all documents to ensure signatures were accurate and all sections were completed
Managed the approval process for loan modifications
Managed all payroll and accounting
Coordinated with bank to ensure paperwork was properly submitted
Created and reviewed forms for loan modifications and refinances
Reviewed qualification documents required for loan modifications
Established working relationships with title companies, lenders and banks
Negotiated accurate pricing for modifications with lenders
Senor processor in charge of other processor
Chaffey College, Rancho Cucamonga, CA 1/2018 to 03/2020
Clinical Coordinator
Short Term Worker providing administrative support for the Health Sciences Department’s Vocational Nursing and Certified Nursing Assistant Programs
Coordinate nursing class rotations with contracted clinical facilities
Prepare required documentation for students and faculty
Research documentation using American Data Bank software (Complio)
Coordinate students’ class placement
Submit attestation forms to clinical sites
Update and order evaluation forms
Order student and faculty handbooks
Obtain instructor approvals through BVNPT
Prepare detailed spreadsheets using Excel
Submit instructor’s timesheets
Prepare and distribute add codes each semester
Track enrollment
Assist students and faculty with program inquires
Answer and route phone calls and email
Hernandez Handyman, Pomona, CA 4/2010 – 12/2016
Partner
Prepared and reviewed payroll for all employees and contractors
Marketed business for new and existing customers/clients
Managed employees’ projects and job site locations
Espinosa Mortgage, Pomona, CA 3/2008 – 12/2018
Owner
Specialized in residential loan modifications
Assisted clients/customers with any inquiries regarding home loans and loan modifications
Reviewed and analyzed all documents to ensure signatures were accurate and all sections were completed
Managed the approval process for loan modifications
Managed all payroll and accounting
Coordinated with bank to ensure paperwork was properly submitted
Created and reviewed forms for loan modifications and refinances
Reviewed qualification documents required for loan modifications
Established working relationships with title companies, lenders and banks
Negotiated accurate pricing for modifications with lenders
Custodio Gomex, Pomona, CA 9/2005 - 10/2007
Loan Processor
Managed loan process from start to finish
Submitted files to lenders for approval
Established working relationships with Orange Coast Title, Corelogic Valuation and Ontario Escrow
Reviewed all documents submitted for loan processing
Professional Mortgage Banker, Pomona, CA 8/1993 - 8/2000
Loan Processor
Prepared 30+ loans each day for customers to purchase residential properties
Managed files for refinances to be approved
Maintained constant communication with escrow companies, lenders, appraisers, title and clients